Commercial Support Coordinator - Reading, United Kingdom - Seequent

Description

The Company

Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.

We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.

Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions - for people and the planet.

Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.

We're a high growth, people-centric success story.

• Seequent is a Bentley Systems company, working together to build a better future._

Role
Seequent is experiencing continuous high growth in terms of both sales and the opportunities across our global operation.

With increasing scale comes a degree of process and complexity as we expand our inter-working with our parent company Bentley Systems, explore new channels (digital stores), and expand our portfolio to extend our position as market leader for the sub-surface geosciences.

In EMEA, growth has brought more process, platforms, and regulatory and governance overheads and as such have identified the need for a dynamic individual to join our Regional Operations team, based in the UK, to help increase our effectiveness as a region.

The role of Commercial Support Coordinator will provide a range of commercial support to management and team leaders within EMEA, with a focus across three main areas:

• Training administration.
• Team event administration.
• Management and team support.

What You Bring to The Team

The commercial support coordinator will provide help across these main areas, supporting the sales teams, stakeholders and our customers in taking ownership of various processes.

Training Administration

(1) Training Administration

• Be the primary point of contact for all EMEA customer training administration, an important part of our regional growth strategy. Living the Seequent value of Taking Ownership.
• Work across a variety of internal systems, including Salesforce, Marketo, Smartsheets, Projector, Splash and Clickup
• Maintain effective and professional communications with our customers, living the Seequent value Thinking Customer.
• Other ad hoc training administration identified by the business, living the Seequent values Collaborate Enthusiastically and Finding a Better Way.

(2) Associate Administration
-
Onboarding of new third-party training associates, coordinating all contracts and supporting documentation.

• Coordinate associate availability to deliver training on specific dates and engage with venue coordination.
• Coordinate purchase request / orders and accounts payable processes.
• Coordinate management reporting requirements.
• Keep up to date records of Associate network details name, location, contract dates, skills etc.

(3) Marketing Administration

• Review and manage marketing requirements for trainings scheduled, including regular liaison with technical team members.
• Creation of Splash landing pages and integration with relevant marketing platforms, namely Marketo and Salesforce.
• Support internal promotion of courses and manage any updates to copy/creatives.

Event Administration

• Event logistics
• Admin support arranging shipment and logistics of Booth in a Box assets for Tier 1 Events in region.
• Merchandise (Support with branded merchandise orders, collections/deliveries and managing inventory).
• Ad hoc project management (Project managing and organising events, including managing third parties, logistics, venue liaison e.g., EMEA Connect).

Commercial Support

(1) Office

• Be office point of contact for facilities to liaise with.
• Oversee stocking of kitchen.
• Manage suppliers / caterers to support ad hoc events

(2) Management team
- 'Own' SQ_EMEA shared site and ensure Teams channel is usable, organised, tidy, up to date and adopted.

• For new joiners (and leavers) liaise with IT and facilities to coordinate laptop, mobiles, office passes and systems access.
• Organising and communication management agendas, and taking actions, ensuring they are followed up, logged and filed.

What Success looks like

• Accurate and timely endtoend completion of customer training administration. Clients report a smooth, professional registration process, with accurate invoicing and positive communications.
• Ontime delivery of ta