Domiciliary Care Coordinator - London, United Kingdom - Bespoke Personnel Limited

Bespoke Personnel Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Domiciliary Care Coordinator £23,500 - £28.000 per annum Benefits Travel + Pension SW London

Monday to Friday 9-5pm + 3 hours per week oncall.

The purpose of this role is to organise our daily rota, and to provide our Home Care Worker with line management support, ensuring that they are providing a high-quality service in accordance with policies and procedures.

You will also assist the Registered Manager with the development of the service ensuring that it is imbued with the ethos and values of the organisation;_.

_

You will be responsible for on call duties Monday to Friday as rostered by your line manager.

PRINCIPAL DUTIES AND RESPONSIBILITIES

To produce care staff rotas on a weekly basis using the organisations computer based roster system.
All records and rotas to be up to date at all times and be compliant to the organisational and legal requirements of a safe and wellplanned service.
To be a part of the oncall team.
To be responsible for reviewing and accepting, processing and allocating referrals with the Field Care Supervisors
To compile client information/Home Care Worker management actions and report weekly by utilising Key Performance Indictor (KPI forms to monitor the strategic performance and compliance against each patch, meeting the standards and targets agreed for a weekly deadline
To allocate calls to care workers, taking into consideration Service User's needs and preferences for gender and compatibility.
To provide care workers with full briefings about Service User's needs and any other information that is required to deliver a good service. Providing updates as Service User's needs.
To inform care workers of any amendments to their schedules as they occur with careful clarification.
To ensure accurate records are maintained on the Care Free roster, including Service User and staff information, a daily event record and details of service delivered, staff holidays, absence and training.
To proactively liaise with Social Workers, Service Users, Family Members and Care Workers to take on new referrals and arrange with the Care Manager to plan initial assessments.
To communicate effectively with Service Users, staff, colleagues, GP's, Social Workers and other members of the multidisciplinary team to promote a high standard of care/support. Ensuring information is shared on a need to know basis and in the best interest of the Service User.
To undertake on call duties, as part of an agreed preplanned rota in order to provide an effective out of

Desirable

Health & Social Care experience (paid or voluntary)
A qualification relevant to

- the position (within the Home Care sector)

Excellent verbal and written communication skills
PC literate with the ability to adapt to in house systems
Experience of call centre style environment
Ability to work as part of a team
Good organisational skills
Supportive recognise how to contribute to the team to help

-
ONE Touch/Carefree knowledge ideal
The role is based right by Tube station.

Job Types:
Full-time, Permanent

Salary:
£23,500.00-£28,000.00 per year

Benefits: