Patient Pathway Co-ordinator - London, United Kingdom - Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Chelsea and Westminster Hospital NHS Foundation Trust is one of the leading providers of services for the LGBTQI+ communities including our gender dysphoria clinic 'TransPlus' and trans sexual health service '56T'.

Our services are recognised for their inclusivity & diversity, and recently won a Nursing Times Award for 'Enhancing Patient Dignity'.

Our ambition is to be the leading healthcare provider for Trans and non-binary service users in the UK, building on the specialist expertise and knowledge of our clinical teams.

This is a pivotal role with the post holder providing all necessary administrative support to the Gender Dysphoria Service. It involves providing high level, confidential support, on a wide range of matters.

The postholder will be responsible for the day-to-day administration of the TransPlus service. They will support the junior service manager and wider MDT to ensure efficient and collaborative working within the team.

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the best performing Trusts in the country.

We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'.

We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

To work with the Administration Lead/Junior Service Manager to provide high quality, effective admin support to the clinical team.
To book new/followup appointments for the gender dysphoria service in accordance with departmental and Trust policies and procedures.
To receive all patients and other visitors into the department in a professional, polite and friendly manner.
Ensure letters and reports are turned around in a reasonable timeframe in line with Trust standards.
Ensure referrals to healthcare providers on different parts of the NHS gender dysphoria pathway are completed and uploaded in a reasonable timeframe in line with Trust standards.
To create and update clinic records accordingly regarding appointments as well as changes to demographic or contact information. Clinical systems include (but are not limited to) Cerner, Lilie and DrDoctor.
Record minutes for the fortnightly TransPlus MDT meetings.
Ensure relevant standards for confidentiality and information governance are followed at all times.
Where a patient requires transport or an interpreter, ensure that arrangements are made for these to be booked.
Undertake other administration and reception duties at the discretion of the Administration Lead/Junior Service Manager.
To participate in identifying any processes which will improve the service, and to ensure continuous improvement.
Contribute to the development of the TransPlus service, for example by being involved in multidisciplinary audit/development groups, including audits of clinical activity as required.
To ensure that all aspects of the booking service and management of waiting list are timely, effective, responsive and patient focused.
To support facilitation of department meetings including sending invites, facilitating video consultations and taking and distributing meeting minutes.
To undertake administrative work for a defined team of clinicians working in the gender dysphoria service which will include transcription and electronic sending of letters where necessary to patients, GPs and other professionals, as well as the scanning of relevant patient information onto clinical systems.

Please see attached job description and person specification to this advert for further details.