Customer Service Advisor - Ipswich
Only for registered members Ipswich, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
Are you passionate about delivering exceptional customer service Do you thrive in a fast-paced environment and enjoy solving problems If so we'd love to hear from you
Responsibilities
- Handle a minimum of 40 calls per day along with other incoming queries
- Accurately log breakdown calls with appropriate statuses and ensure each job is assigned an ETA
- Provide clear accurate and helpful information to customers
- Liaise with mobile fitters and third-party engineers to minimise delays on site
- Manage personal and shared inboxes ensuring emails are actioned and filed correctly
- Communicate effectively with customers depots mobile fitters and third-party suppliers
- Carry out ad-hoc administrative tasks as required
- Escalate any depot or supplier-related issues to the Hire and Service Supervisor
- Collaborate with the mobile controller to manage site ETAs and chase third-party updates
- Resolve customer queries via phone or email promptly and professionally
- Provide clients with asset information when required
- Deliver outstanding customer service to both new and existing clients across all channels
Job description
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