Complaints and Review Case Office - Manchester, United Kingdom - General Medical Council

General Medical Council
General Medical Council
Verified Company
Manchester, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Directorate
Corporate Directorate


Job function
Corporate Review


Location
Manchester


Level
4


Salary
Manchester Level 4 £29,000 - £33,012


Contract
Fixed Term


Closing date

Assessment date
Interviews will be held on 14 & 15 August


Job reference
GMC4127

Complaints & Review Case Officer - 6 Months Secondment


This role will be a necessity to the management and preparation of cases for senior decision makers reviewing complaints about services at the GMC and ensure they demonstrate our commitment to excellence by providing feedback within the organisation.


Summary of the role and main responsibilities:

  • To maintain accurate records in the GMC's case management system
  • Progress cases and deal with all correspondence in a timely and appropriate way
  • To investigate the background of all complaints and draft responses
  • To prepare complaints and review reports to include the full background of the complaint
  • To consult with internal and external legal advisors on casework matters
  • To liaise with senior manager and other staff across the GMC during your complaint's investigation
  • To deal with calls from both customers and Doctors in relation to casework daily


The Complaints & Review Officer will play a leading role in the corporate review team by dealing with complaints about the services of the GMC and correspondence and casework in relation to reviews of decisions to close Fitness to Practise concerns about doctors.


You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.


We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.


The GMC as an employer:


The GMC helps to protect patients and improve medical education and practice in the UK by setting standards for students and doctors.

We support them in achieving (and exceeding) those standards and act when they are not met.

You'll benefit from being part of an organisation that is genuinely committed to its people.

Within our friendly environment, you will have access to a range of learning and development opportunities designed to support your ongoing progression.

We offer an attractive salary and benefits package. To find out more please click here.


The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination.

Diversity of background and experience contributes to a broader collective perspective.

It is only through building an inclusive and diverse workforce that we can continue to excel as an effective and relevant regulator; constantly improving in our mission to protect patients and support doctors.

We are focused on developing a diverse and inclusive organisation; one that reflects the doctors that it works with and the public that it represents.


The GMC has committed to the Disability Confident employer scheme and supports the requirements of the Disability Confident interview scheme.

If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.

The GMC is happy to support a range of flexible working options. Flexible working requests will be considered in line with the policy.

The GMC is a charity registered in England and Wales and Scotland (SC037750)
More jobs from General Medical Council
See all jobs of General Medical Council