Senior Experience Designer - London, United Kingdom - Sainsbury's

Sainsbury's
Sainsbury's
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Location

  • Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT

Alternative locations

  • Coventry,West Midlands,United Kingdom

Hours

  • Fulltime

Contract-Type

  • Permanent

Salary

  • Competitive Plus Benefits

Areas of business

  • Sainsbury's Tech

Closing date

  • 2024/05/15 21:00:00

Job ID
We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.


Senior Experience Designer - Nectar
At Sainsbury's we believe that the customer should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable experiences that better serve our customers' ever-changing needs.

We work across a range of services, products, touchpoints and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury's Group (which includes Sainsbury's Food, Argos, Bank, Nectar, Tu and Habitat).


We drive brilliant experiences across all our brands in-store and online, operating in agile teams and squads, working seamlessly with teams right across the business to make the most of the exceptional knowledge, insight and talent we have.


As a Senior Experience Designer you'll lead the creation of design concepts and solutions for Sainsbury's products, services, propositions and experiences in the
Customer and Loyalty team.

This may include our transactional and non-transactional
Nectar and Nectar 360 websites and apps, self-service tills, loyalty propositions - or new in-store concepts and services that need to be explored, defined and developed.


You will work in an agile, collaborative environment with cross-functional teams and stakeholders and will need to feel comfortable working in product teams.

You will approach design inclusively and use insights and evidence to back-up your ideas, plan and structure, and deliver your work turn complex challenges into easy, enjoyable and accessible experiences for our customers and colleagues.


Within the Experience Design team you will have the opportunity to work in a dynamic environment in a sector that is going through unprecedented digital transformation, as well as a commitment to work with you to drive your development.

We also offer a collaborative culture, a flexible approach to working and lots of colleague benefits.


What you need to do:

Identify, define and deliver solutions and opportunities for new propositions, services, products and experience areas that deliver value to customers and colleagues and are directly aligned with Sainsbury's Group vision and KPIs

Lead all phases of user-centred design through a data-informed, test-and-learn approach

Champion the voice of the user through your work, organising and conducting user research and user testing to inform concepts and validate designs, and bringing stakeholders on the same journey

Consider the wider Sainsbury's ecosystem when designing concepts and solutions that are aligned with our strategic vision of allowing our customers to shop whenever and however they want

Lead and manage stakeholders and project teams through a user-centred design approach whilst balancing business challenges and strategic vision

Run workshops with cross-functional teams to inspire user-centred design thinking

Inspire, coach and motivate junior members of the design community

Work with the Guidelines team to continuously evolve our design system and guidelines and champion their adoption and implementation

Consistently embed inclusive design principles in your work and encourage throughout the team

Work comfortably in or out of product teams, and proactively collaborate with cross-functional teams, championing best practice for design thinking in an agile environment


What you need to know and show:
You will bring a wealth of knowledge with you as a previous Product, Service, UX or UI designer, ideally for a big brand

High level of creativity, problem-solving skills

Adept at collaborating with and influencing stakeholders through a range of agile methods, including workshops - championing the voice of the customer whilst balancing business objectives

Utilise a broad range of UX tools and techniques with portfolio evidence of these deliverables

A thorough technical understanding of inclusive design frameworks

Expert skills with Figma, and rapid prototyping tools

Knowledge of best practices and emerging digital and retail t
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