Hire Controller - Ashton-in-Makerfield, United Kingdom - Marwood Group Limited

Marwood Group Limited

Verified Company

Ashton-in-Makerfield, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have strong admin skills? Do you have a passion for delivering great customer service? Do you have great attention to detail? If so, this could be the role for you.....

About Us
Marwood Group Limited specialise in non-mechanical plant hire and sales. With a nationwide depot network we have a strong reputation for quality products and service.

Job Title:
Hire & Sales Implant Negotiator (you may have previously worked as an Administrator, Customer Service Advisor or Hire Controller)

Reporting to:
Regional Manager; Head of Business Development ; Sales Director

Main Purpose of Role:

To ensure the Key Account Customers requirements are properly defined, understood, negotiated and that Marwood Group Ltd can satisfy 'in house' these requirements
Based within the Key Account rehire department help to maximize and increase the hire & sales of MGL company products for both the Key Account and Marwood Group Ltd
Perform the duties as described in Marwood Quality Procedure

Main Responsibilities:

To supply the Key Account Customer and their customers with information and advice on the suitability of our plant and equipment available for hire and sale
Liaise with the plant & transport department for technical information and prices on nonstandard enquiries & products
To negotiate with customers on current product hire rates, list sale prices and nonstandard product prices
Liaise with customers on requirements and raise computerized quotations
Follow up all quotations and ask all required questions
Accept and process hire/sales orders and off hires
Create contract notes/purchase orders on the customer systems
Check all details of verbally agreed contracts from customers with their written confirmation order
Ensure delivery/collection instructions via MGL depots understood and confirmed
Record details of lost hires
Monitor the customers plant on hire via MGL system that require thorough examination
Receive customers off hire notifications and process collection notes
Liaise with the Key Account Customer regarding plant returned damaged, lost and in good order in accordance with timescale set out in SLA KPI's
Confirm loss/damage notes
Attend monthly KPI review meeting with Customer/Marwood where necessary
Investigate and resolve invoice queries

Person Specification

2+ years plant hire industry or similar experience (desirable)
Strong customer service and administration skills
Ability to influence and persuade others
Good standard of literacy and numeracy
Strong attention to detail
Ability to work effectively as part of a team

Hours: 42.5 p/w, Mon-Fri.

Pay indicated includes group attendance related turnover bonus

Benefits include: 25 days' holiday per annum rising with length of service, contributory pension scheme, life insurance, comprehensive on job training, free onsite parking, EAP.

Job Types:
Full-time, Permanent

Salary:
£26,000.00-£27,000.00 per year

Benefits: