IT Infrastructure Engineer - London, United Kingdom - NVOY Technologies Ltd

Description

Company Overview
When fast-growing companies need scalable managed IT solutions, they come to us. When the world went remote and companies needed cloud tech solutions to work from home, they came to us. When scaling companies need to develop and deploy a cloud first scalableIT strategy, they come to us.

Can you see the pattern here? Yes We are rather good at what we do and love having fun with tech to solve challenges.

Come and join us and work for an IT & Cloud solutions company that pushes boundaries, innovates and who championed hybrid working from dayone.

Role Overview

Our Infrastructure Engineers will be well rounded and experienced in their technology to assist primarily in IT infrastructure implementation and maintenance for NVOY and our customers.

Incident management and Problem management are also key expectations ofthe role, to ensure we reduce the negative impact of source issues.

Job Title:
IT Infrastructure Engineer


Department/Team:
IT, Infrastructure


Reporting to:
Technical Lead


Location:
London, UK


Type:
Full-time


Start Date:
February 2023


Salary:
£40,000 - £45,000


Role Overview
We are looking for an experienced, hands-on IT Infrastructure Engineer to join our growing IT MSP in London.

As a member of our team, you will be working within our fast-paced service environment and be responsible for:

• Providing Business-AsUsual (BAU) support to multiple customers, ensuring uptime, fast and reliable resolution of incidents, aimed at great customer satisfaction.
• Multiple cloud estate management, build, deploy and maintain.
• Mobile device management tools to manage operating system updates, patches and configuration changes.
• Performing disaster recovery evaluation, data backup, restore requests, software and hardware upgrades.
• Expanding our analytical output for customers, setting and reporting on performance indicators.
• Providing effective and timely status reporting, ensuring customer management is paramount.
• Handling escalated calls from other team members. Guiding team members on their growth journey.
• Consider the bigger picture and offering improvement recommendations that are not just the now.
• We appreciate you will adhere to our service desk processes and we want you to help develop the processes and guide others.
• Liaising with vendors, suppliers and professional services. Coordinating hardware maintenance and repairs with vendors.
• It is essential that you are technology and process driven, possess a high

- level understanding and experience of how-to working service desk environment.

• Project based work, such as SAAS migrations and implementations.

Skills & Experience

• A minimum of 510 years of experience is required.
• Must have worked in a customerfacing service desk support role.
• Be familiar with ticket systems, logging, and remote management and monitoring processes.
• Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, SQL, Exchange, Hyper-V, System Centre, Active Directory and Office 36
• SAN, NAS, iSCSI, and Cloud storage utilisation, provisioning and capacity management.
• Highly experienced with bulk device management tools. Using tools such as Group Policy, Intune, Miradore, JAMF and Google Workspace.
• Patch management experience covering structured release patterns and tools for system and software updates.
• Exceptional customer handling skills. You will have a very good telephone and written manner, considering customer requirements and offering technical and nontechnical resolution as per the individuals' abilities. Performance monitoring experience is essential.
• Essential that you can script using PowerShell, VBScript and batch deploy. Experience with orchestration tools for device and system management. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications.
• Experience with Office 365 migration, management.
• Experience with Google G-Suite, migration, management using BitTitan Experience with working onsite, we will be expected to return to customer sites to service and support their IT infrastructure systems.
• Capable of working remotely, individually and as a team is essential.
• ITIL process aware and be able to create and maintain operational support documentation.
• Previous experience working for an IT managed services provider (MSP).

Location & Travel
Hybrid working from home with some days required at our head office in London and technical build room. Travel costs and expenses outside of normal working requirements will be reimbursed.