Sessional Administration Support - Sutton, United Kingdom - London Borough of Sutton

London Borough of Sutton
London Borough of Sutton
Verified Company
Sutton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Sessional Administration Support:


Employer

  • Sutton Council

Location(s)

  • Sutton

Contract Type

  • Bank/Casual/Sessional

Working Hours

  • Bank/Casual/Sessional

Grade

  • 1/2

Hours Per Week

  • As and when required

Salary Basis

  • Per hour

Hourly Rate
- £13.00


Application Deadline
17/03/2023, 08:00


Anticipated Interview Date(s)
- tbc


About the Borough
In Sutton, there is much for us to be proud of both as a council and as a borough.

This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ.


Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.


All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough.

We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton.

This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.


Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport.

There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International.

Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground.

There's also an extensive road network which provides close and easy access to the M25 and M23.


About the Role
As a Sessional Administration Support you will

  • Contribute to the delivery of the service plan by providing a coordinated, consistent and high quality service within the directorate.
  • Be required to work flexibly across all service areas, responding to the different demands of the business.
  • Carry out a range of tasks and using a variety of equipment and technology and receive and respond to enquiries from clients, clinical staff and Service leads escalating where necessary.

About Us


The post holder will play a key role within our Administration Team supporting the Safeguarding, Healthy Child Administrative team, Health Visiting and School Nursing teams.


This dynamic and flexible team is the first point of contact for families accessing universal and universal plus health services and plays a pivotal role in liaising with our 0-19 team, the wider services that support us and the interface between the public and key health services.

The post holder must be able to respond in a timely and professional manner to all enquiries and juggle the demands of a busy service.

An excellent telephone manner is a prerequisite of the role as well as up to date basic IT skills.


About You

To be successful in this role you will:

  • Work to Standard Operating Procedures to ensure governance and quality of service provision
  • Support teams with tasks such as scanning, uploading, editing and printing letters
  • Utilise our Child Health Information system (RiO) in effectively entering and retrieving data on a daily basis as well as maintaining and updating client records related to antenatal and child development reviews
  • Support the annual process of discharging children from health visiting to school nursing
  • Support the school nursing service with the National measurement programme(NCMP)
  • Following Information Governance Policy to ensure safety, integrity and confidentiality of patient information
  • Communicate clearly and concisely with clinical colleagues, clients and all other services who require our service
  • Respond to calls from referrers and patients in a timely manner in accordance with agreed procedures and manage queries in a courteous and professional manner.
  • Deal with incoming/outgoing correspondence effectively and efficiently from both internal divisions and external agencies
  • Work with standard computer software as required such as MS Office
  • Provide admin support to the Health Visitor and School Nursing Teams.

Our Offer To You


As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills.

We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be full
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