Ticketing Services Representative - London, United Kingdom - TixTrack

Description

At TixTrack, we deliver world-class ticketing solutions.

We combine modern technology, beautifully simple design, and the art of listening to create ticketing software that is easy to use but extremely powerful.

We are a small but growing company and anticipate robust growth in TixTrack HQ is in Los Angeles with a presence across the US, including NYC and international markets including the UK, Australia, and New Zealand.

Job Summary:

The Ticketing Services Representative helps ensure our Ticketure clients receive exceptional service and support. This role is responsible for handling and resolving client queries while ensuring a positive client relationship.


Essential Duties and Responsibilities

• Support clients by providing information about our Ticketure product and answering questions.
• Assist with issues arising from system bugs and functionality problems.
• Communicate with Product Manager when fixes need to be worked into the sprint.
• Escalate client's needs to other departments in a timely manner, when necessary.
• Build positive client relations by checking in regularly and following up on active items.
• Identify potential client services concerns and take proactive measures to address.
• Support the specification, configuration, and set up of new TixTrack Client installations.
• Help successfully onboard and train new clients on the Ticketure system.
• Develop new maps for clients as necessary and assist with large onsales.
• Support ongoing set up, configuration, and monitoring of venues, productions, and promotions on behalf of TixTrack's clients.
• Maintain a comprehensive working knowledge of TixTrack's Ticketure product including all new software updates that are released.
• Work with the Sales and Customer Success teams to ensure clients are informed when new features are released.
• Provide occasional input and feedback into the further development and enhancement of TixTrack's product range.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job.

Duties, responsibilities, and activities may change at any time with or without notice.


Qualifications:


Minimum Requirements:

• Bachelor's degree in business or related field.
• Three or more years of proven client relationship or customer service experience.

Essential Skills

• Strong oral and written communication skills.
• Ability to work independently.
• Possess strong interpersonal and problemsolving skills.
• Excellent attention to detail.
• Proficient organizational and time management skills.

Equipment/Software/Tools:

• Microsoft Office
• Google Suite
• Slack
• CRM Software

Company Values:

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion.


Compensation & Perks:

• Base annual salary range of £30,000£40,000, commensurate with experience
• Annual bonus based on performance and company success
• Learning & development opportunities
• Flexible scheduling
• Hybrid work environment