Product Applications - Aberystwyth, United Kingdom - ABER Instruments

ABER Instruments

Verified Company

Aberystwyth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Product Applications & Lab Specialist
Competitive salary and benefits package on offer, within an employee-owned organisation.

Closing date: 7th August 2023

The ABER Instruments Support Team is seeking to appoint an individual who is both product and customer oriented, with good attention to detail and a team player.

Based in Aberystwyth, we are an employee owned company with over 35 years experience manufacturing monitoring instrumentation for the brewing and biotech markets.

As an employee-owned company, everyone who works here owns, shares and is directly involved in the direction, and success of our business.

Employee ownership brings a different perspective to our business and our culture.

ABER is committed to providing opportunities in the region of West Wales where we were founded and wish to ensure that we are able to pass our legacy on to future generations of employees.

Being employee owned has a significant impact on who we are, how we think, and the way we progress.

Joining us at this exciting time in our growth, you will receive a generous benefits package including a competitive salary, a twice yearly profit share, a holiday entitlement of 20 days, increasing to 26 days with service, plus Christmas closure leave, flexible working and a generous pension.

Following probation, colleagues are gifted 1000 shares, receive income protection, life insurance and can join the cycle to work scheme.

The company is an established, global market leader constantly working to innovate and expand our product portfolio, with bases in the U.K and the U.S.

We count many of the world's leading biotech and brewing companies as customers.

Main Purpose

Duties to include

Play a key role in ABER's Technology team, devising support strategy and creating new support materials.
Report customer complaints and make sure these are resolved in an effective and timely manner.
Represent and champion the customer's views within ABER.
Perform lab research/testing to preempt or replicate customer issues with ABER equipment.
Maintain ABER's lab and its inventory during research and testing periods.
Integral part of the RMA process (customer returns), liaising with the R&D, Production, Service & Repair and Quality teams.
Travel globally to perform training, product demonstrations, resolve problems, to attend exhibitions and to provide commissioning on customer sites in a professional way.
Suggest product ideas and product improvement ideas to ABER's internal management from customer experiences and collaborative projects with customers and partners.

Knowledge, Skills and Experience Required

Able to present, teach and train technical staff.
Strong investigative skills with attention to detail.
Practical experience with lab and scientific instrumentation.
Ability to plan and devise experimental protocols to achieve preset objectives.
Demonstrable drive and enthusiasm for your work.
Be analytically sound and have a systematic thought process.
Be able to work effectively, both independently and as a part of a team.
Be adaptable in their ways of working between lab and support team duties
Respond well to working in a challenging foreign environment.
Strong commitment to project completion.
The ability to build relations and influence at all levels.
Ability to produce and present technical scientific papers.
Adept at Microsoft Office and should be proficient with Microsoft Windows installations.
Be at ease organising, planning and executing their own travel.
Capable of freely travelling globally; hold a full, clean driving licence.