Premier Service Host Swyddog Gweini y Gwasanaeth - Manchester, United Kingdom - Transport for Wales

Transport for Wales

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Premier Service Host**

**Equal Opportunities**

At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.

**Introduction**

An exciting opportunity to begin a career in the railway industry and join TfW as a Premier Service Host providing an exceptionally high standard of at seat and buffet counter food to passengers.

Applicants must be flexible and available to work the shifts required. Our Food & Drink directorate runs a 7-day operation with morning shifts starting as early as 6am. Premier Service Hosts will know the shifts they are rota'd in for at least 3 weeks in advance.

**Role responsibilities**

You'll provide a waiter/waitress service to the first-class passenger offering professionally and courteously service to passengers that travel on TfW. To ensure that an exceptionally high level of quality customer service and care is given and maintained on a day-to-day basis.

You'll be responsible for offering our customers a wide range of available products by accurately accounting for all stock, reporting any defects and working with the trolley when needed to provide a consistent service offering.

You'll keep up to date with methods of best practice by attending any mandatory and refresher training as directed by TfW so we can offer our customers the best possible service.

**Who we are looking for**

**You'll need to have**:

- Experience of providing high quality face to face customer service.
- Excellent customer organisational skills.

**Benefits**:

- 8% employer pension with NEST
- 28 days holiday (excluding bank holidays)
- Free travel across the TfW Rail network
- 4x death in service
- Employee Assistance Programme
- Flexible benefits (Including Electric Car Lease Scheme and Cycle to Work Schemes)

**Who we are**

Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government's vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to 'Keep Wales Moving' by providing customer-focused service, expert advice and infrastructure investment.

**Cyfle Cyfartal**

Mae Trafnidiaeth Cymru (TrC) yn gwerthfawrogi amrywiaeth. Mae'n ein gwneud yn gryfach, yn ein helpu i ddeall ein cwsmeriaid yn well, i wneud penderfyniadau deallus ac i fod yn fwy arloesol. Mae pawb yn wahanol ac mae gan bawb eu safbwynt eu hunain, felly rydyn ni'n creu tîm amrywiol sy'n adlewyrchu'r cymunedau rydyn ni'n eu gwasanaethu. Drwy hyn, rydyn ni'n benderfynol o fod yn un o gyflogwyr mwyaf cynhwysol Cymru. Rydyn ni'n creu rhwydwaith trafnidiaeth cynhwysol y gall pawb yng Nghymru fod yn falch ohono.

**Cyflwyniad**

Cyfle gwych i ymuno â Trafnidiaeth Cymru (TrC) ar ein Gwasanaeth 'Gerald' enwog a blaenllaw fel Swyddog Gweini y Gwasanaeth Premier, i weithio'n annibynnol ac fel rhan o dîm i ddarparu bwyd o safon eithriadol o uchel i deithwyr dosbarth busnes yn eu sedd ac wrth y cownter bwffe.

**Cyfrifoldebau'r swydd**

Byddwch yn darparu gwasanaeth gweini i'r teithwyr dosbarth cyntaf, gan gynnig gwasanaeth proffesiynol a chwrtais i deithwyr TrC. Gwneud yn siwr bod y gwasanaeth a'r gofal a roddir i gwsmeriaid yn cyrraedd safon eithriadol o uchel o ddydd i ddydd.

Bydd angen i chi fod yn broffesiynol, yn daclus a chynnal brand Trafnidiaeth Cymru drwy wisgo'r gwisg gywir bob amser er mwyn cadw hylendid personol a bod yn hynod drwsiadus.

Byddwch yn gyfrifol am gynnig amrywiaeth eang o nwyddau sydd ar gael i'n cwsmeriaid drwy gadw cofnod cywir o'r holl stoc, gan roi gwybod am unrhyw ddiffygion a gweithio gyda'r troli pan fydd angen er mwyn darparu gwasanaeth cyson.

**Am bwy rydyn ni'n chwilio**

Rydyn ni'n chwilio am weithiwr proffesiynol sy'n brofiadol yn y maes gwasanaeth cwsmeriaid ac sy'n gallu defnyddio ei sgiliau darparu gwasanaeth arbennig i'n helpu ni i gynnal parch ac enw da'r Gwasanaeth Gerald.

**Bydd angen y canlynol arnoch**:

- Profiad amlwg o ddarparu gwasanaeth cwsmeriaid wyneb yn wyneb o safon uchel.
- Sgiliau trefnu ardderchog yng nghyswllt cwsmeriaid.
- Profiad blaenorol o ddelio ag arian parod a thrafodion gwerthu.
- Hyblygrwydd ac ar gael i weithio'r shifftiau sy'n ofynnol.

**Byddai'r canlynol o fudd hefyd**:

- Profiad blaenorol o weithio mewn amgylchedd arlwyo.
- Tystysgrif Hylendid Bwyd Lefel 2.
- Gwybodaeth am asesiadau COSHH.

**Pwy ydyn ni**

Trafnidiaeth Cymru (TrC) yw'r cwmni nid-er-elw sy'n mynd ati i gyflawni gweledigaeth Llywodraeth Cymru o ddarparu rhwydwaith trafnidiaeth diogel, integredig, fforddiadwy a hygyrch o safon uchel yng Nghymru. Ein nod yw '