Customer Services Administrator - Penrith, United Kingdom - Cumbria Action for Sustainability

Cumbria Action for Sustainability

Verified Company

Penrith, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Our goal is to CAfS mission is to achieve net zero by 2037 or sooner by promoting and facilitating low carbon living and its benefits.

We provide practical support for the development of low carbon plans and policies for places, communities, businesses, local authorities, other organisations, and individuals.

Our work environment includes:

Modern office setting
Food provided

We are continuing to develop and expand our Home Retrofit Advice Service to deliver a range of services to support Cumbrian homeowners to retrofit their homes.

The service supports able to pay clients who wish to make significant building energy performance improvements to their homes, including upgrading the building fabric, heating system and/or ventilation system.

We're looking for a
Customer Service Administrator to support the retrofit service team (including internal staff and external contractors), to provide customer service administration for our retrofit service clients.

You will have excellent communication skills and be passionate about providing high-quality customer service. You will have at least one year's experience of data management systems and working directly with clients.

Supporting both the inhouse retrofit team members and contractor retrofit assessors with set up, induction and use of CRM and IT systems related to the retrofit service.
Maintain record systems, organising, storing and recording data in relation to the service, and ensuring ongoing implementation of data protection (GDPR) requirements.
Coordinate contractor retrofit assessor schedules for availability for householder support. Monitor their completion of reports and associated invoicing. Log invoices and forward to manager for authorisation.
Provide backup administrative support to the low carbon communities teams in relation to home energy events and engagement activities, including holiday cover and at times when additional capacity is needed. This might include logging event attendees and sending post event information.
Provide administrative support in relation to occasional purchasing of equipment and supplies or posting of materials.

Job Types:
Part-time, Fixed term contract

Contract length: 10 months

Salary:
£21,500.00-£26,000.00 per year

Expected hours: 22.5 per week

Benefits: