Customer Complaints Advisor - High Wycombe
1 day ago
Job description
About The Role:
Synergize provides responsive maintenance and project works to Ministry of Defence (MOD) housing estates across London, Kent, and the Home Counties. We are currently seeking an experienced and customer-focused Customer Complaints Coordinator to support housing repairs, disrepair cases, and voids work across the MOD estate.
This role is key to ensuring a high standard of service for MOD housing families, supporting our "families first" ethos and maintaining strong relationships with residents and stakeholders.
You will be responsible for managing and coordinating customer complaints relating to housing repairs and disrepair. Working closely with housing teams, contractors, and MOD housing families, you will ensure complaints are handled professionally, efficiently, and in line with policy and contractual requirements.
You will maintain accurate case records, track progress, and ensure timely resolutions while delivering clear and empathetic communication to residents.
Key Responsibilities:
· Manage customer complaints relating to housing repairs, disrepair, and voids
· Act as a point of contact for MOD housing families regarding complaint cases
· Liaise with internal teams and contractors to progress and resolve issues
· Ensure responses are compliant, timely, and of a high standard
· Maintain accurate records, correspondence, and case notes
· Monitor trends and escalate recurring issues where necessary
· Support service improvement through effective complaint management
· Needs to explain SLA deadline of 10 days to manage complaint through to completion
· Identify trends/root causes; produce weekly insight; support "lessons learned" actions
· Broaden the scope beyond complaints only – position the role as managing complaints and high-profile/priority jobs
About You:
· Previous experience working within a council, local authority, or MOD housing environment
· Proven experience handling housing repairs and disrepair complaints
· Strong administrative and organisational skills
· Excellent written and verbal communication skills
· Confident managing multiple cases and deadlines
· Professional, empathetic, and solution-focused approach
Why Join Us:
Synergize is renowned for the safe, timely and high-quality delivery of remediation and maintenance contracts across the UK.
Our expertise lies in planning and completing high-quality installations for the remediation of properties which do not meet current building regulations.
We find the best solution for each assignment and project manage the entire process from start to finish, meeting targets on quality, timing and cost. We are a trusted contractor for the remediation of external wall cladding for low, medium and high-rise buildings.
We can provide independent assessments and advice as well as completing the work required to bring the property up to expected standards of fire safety and insulation.
Our head office is based in Harrogate and we provide services across the UK through a network of regional offices and a dedicated team of highly-skilled and fully-accredited installers, engineers and support staff.
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Work Location: In person
Similar jobs
This is an exciting opportunity to join a stable and growing business where strong relationships, professional development, and delivering outstanding customer outcomes are at the heart of what they do. · ...
3 weeks ago
We are looking for a proactive and customer-focused individual to join our team as a Customer Complaints Advisor. · ...
3 weeks ago
We're ROI and we're pretty awesome at what we do. We work with 70% of the big names in the automotive industry... ...
1 week ago
SALARY: Starting from £25,500 pa dependent on experience plus fantastic benefits · LOCATION: Milton Keynes · HYBRID WORKING: · Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to me ...
1 day ago
We're in search of the best Customer Complaints Advisors to support one of our long-time automotive partners, Kia. · The superpower to see things from the customer's perspective. · Stellar communication skills – you'll chat with people from all walks of life, tailoring your appro ...
1 week ago
SALARY: Starting from £25,500 pa dependent on experience plus fantastic benefits · LOCATION: Milton Keynes · HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet ...
2 days ago
We're searching for some seriously amazing individuals who have a knack for helping others, through a friendly phone call, webchat, or a well-crafted email. Your job? Tackling customer problems and questions and making sure every interaction leaves them with that coveted 5-star R ...
1 week ago
We're ROI and we're pretty awesome at what we do. We work with big names in the automotive industry helping them boost sales create unforgettable customer service moments connect buyers and makers through marketing revolutionise businesses using latest tech. · We work to lend fri ...
1 week ago
+£500 a year for wellness perks and hybrid working model. Salary review after probation period. Team social events and free parking. ...
1 week ago
We are seeking a Customer Service Advisor with proven experience working within a bodyshop environment. · ...
2 weeks ago
Job summary · This is a fantastic new opportunity for a dedicated and positive Customer Service Advisor near Bourne End. · QualificationsDetermine customer requirements and identify the best solutions in-line with company processes and procedures. · ...
2 weeks ago
An exciting opportunity has arisen for an individual who shares our passion for sales & customer service, · who will manage the customer database and proactively drive membership sales, · and provide accurate information to assist customers in selecting the right level of members ...
1 week ago
We are looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Fawley. You'll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact. · Respond to inbound and outbound customer c ...
2 weeks ago
We are currently seeking an experienced Medical Signatory to join our UK/IRE team on a permanent full-time basis. · This is a key role within Medical Affairs and Compliance offering the opportunity to influence high-quality ethical communications and support our growing portfolio ...
1 week ago
We are currently seeking an experienced Medical Signatory to join our UK/IRE team on a 12-month Fixed-Term contract, · with the potential to extend.This is a key role within Medical Affairs and Compliance, · offering the opportunity to influence high-quality, ethical communicatio ...
1 week ago
We are currently seeking an experienced Medical Signatory to join our UK/IRE team on a 12-month, Fixed‑Term contract, · This is a key role within Medical Affairs and Compliance, · As our new Medical Signatory you will provide expert ABPI/IPHA Code-compliant medical review and app ...
1 week ago
We are seeking an experienced Medical Signatory to join our UK/IRE team on a permanent, full-time basis. This role offers the opportunity to influence high-quality, ethical communications and support our growing portfolio. · ...
1 week ago
We will shortly begin actively recruiting for a Pensions Manager for our Corporate Financial Services division, · Lead the in-house Pensions Team... · ...
3 weeks ago
The Medical Manager is responsible for scientific exchange, providing medical & scientific information, medical education as well as medical insight generation for the influenza, and respiratory vaccine landscape as well as Seqirus late-stage portfolio of vaccines. · Communicate ...
1 month ago
We are currently seeking an experienced Medical Signatory to join our UK/IRE team on a 12-month Fixed-Term contract. This is a key role within Medical Affairs and Compliance offering the opportunity to influence high-quality ethical communications and support our growing portfoli ...
1 week ago