Employee Relations Partner - London, United Kingdom - Financial Ombudsman Service

Financial Ombudsman Service

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

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Employee Relations Partner

As an Employee Relations Partner, you will be responsible for providing expert advice to our stakeholders, managing any risk whilst ensuring effective outcomes.

Contract: 6 month FTC_
Working hours: 21 hours per week (Wednesday / Thursday & Friday)_
Salary: Circa £43,400 (Pro rata to 21 hours)_
Reporting to: Employee Relations Manager_

London docklands

- ur Hybrid working policy will require one day per week in the office._

You will help to keep our policies and procedures up to date and in line with best practice, and you will give managers the tools they need to manage people matters confidently.

As an excellent coach, you'll use these skills alongside your employee relations and HR expertise to deliver high quality, proactive case management and support for all employee relations matters.

Key responsibilities

Coaching and supporting managers with complex people matters, you'll be readily available when needed
Being the escalation point for any queries from the wider HR team
Working in partnership with HR and OD partners to continually improve how our teams work together to provide the right service to our stakeholders
Keeping up to date with employment legislation changes, identifying changes, sharing these with colleagues and planning how to incorporate the changes into our policies & procedures
Working closely with our legal team to manage all employment tribunal claims effectively
Support our approach to sickness absence management and drive improvements and consistency to how we manage this across the service
Delivering on projects such as our resolution procedure, workshops for managers and other policy updates
Making sure fair outcomes are delivered in an efficient way making sure no customers having to wait longer than necessary
Always putting customer experience first and proposing practical solutions
Working together across HR to ensure the service we deliver is seamless for our customers
Being a role model for excellence in customer service and delivery
Promoting and helping to build an inclusive working environment
Delivering a fair and efficient service that reflects the diversity of our customers and our people
To be considered for this role, you'll need to show us that you've got the skills and capabilities.

You'll have to meet the following minimum criteria:
_

Minimum Criteria

Having proven HR experience in a similar role and organisation
Using your good understanding and knowledge of employment law to advise customers and solve problems
Having excellent organisational skills and able to prioritise and multitask
Great communication skills and able to influence diplomatically and effectively at different levels
Using your analytical skills to review data and look for issues, trends and identify changes we could make
Building excellent relationships around HR and the whole organisation you know how to work collaboratively with others to solve issues
Working well under pressure when there's a lot on
Being pragmatic, resilient and motivated to do the right thing at the right time
Why Financial Ombudsman Service?_

Our people are the most important part of delivering our purpose.

If it wasn't for their amazing efforts, ideas and commitment we wouldn't be able to make a difference that we do today.

So, we offer an attractive, competitive salary and flexible benefits to suit them.

Here's a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Willwriting service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Fully equipped onsite gym open 24 / 7 (London office only)
Extensive Wellbeing resources including onsite therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our Coventry office is 2 minutes' walk from the main station
Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too

How do I apply?

Applications need to be submitted by 23:59 Wednesday 6th September 2023

We're proud to be an inclusive employer

We're committed to being a great place to work
- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand tha