Transport Planner - Barnsley, United Kingdom - Truswell Haulage

Truswell Haulage

Verified Company

Barnsley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Pallet Network Planner
A successful Haulier based in Barnsley are looking for an experienced Pallet Network Traffic Planner to join their team.

You will be working in a busy Transport office routing collections and deliveries for our relevant post codes.

Job description

Answering inbound calls to the business and dealing with requests
Planning vehicles around requests, challenges and changes
Monitoring customer requests, allocating jobs and issuing instructions
Keeping up to date with transport issues and dealing with changes to the days schedules
Communicate fleet availability and issues to the whole team
Liaising with drivers and colleagues to ensure on time deliveries
Prebrief and debrief drivers on their daily runs throughout the day
Record collection/delivery status and discrepancies in systems and escalate where appropriate
Troubleshooting critical transport related issues as they arise in a live environment
Ensure Driver legislation is adhered to at all times in accordance with UK and EU regulations.
Maintain a forward looking philosophy within a flexible teamwork based environment and ensure that a positive working culture is in place and remains in place by proper and systematic planning
Liaise with Drivers and customers as necessary to ensure deliveries and collected are in accordance with the customer SLA's.
Communicate any complaints or comments made by the customer and report any underlying reason where known and liaise with Line Manager as necessary.
Act as an ambassador for the Company when speaking with customers and create an excellent impression of the Company.
Action any other elements to fulfil the operational needs of the business.

Person Specification

Working towards building knowledge of EU/GB statutory driver working time rules
Good UK geographical knowledge.
Experience of working with a diverse customer base
Polite, courteous, respectful and helpful.
Good Written and oral communication skills
Ability to work flexibility to meet customer demand
Have the ability to build and maintain effective working relationships with a wide range of people and customers and drivers
Possess excellent customer service skills
Prepared to develop own skills and training
Ability to adapt to rising situations