Customer Service Agent, Finance - Nottingham, United Kingdom - Specsavers

Specsavers
Specsavers
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Competitive salary with an excellent bonus plan: We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

Finance Customer Service Agent


For over three decades our purpose hasn't changed: we are here to make a positive difference to the lives of all.

Through the exceptional products, services and value we offer, we are proud of how far we've come as a business, now we want to see you grow with us.


The Role


The Finance Customer Response (FCR) Team is at the forefront of Specsavers' customer service, supporting over 1,500 optical, hearing, Home Visit and NewMedica businesses in the UK, ROI, and the Netherlands.

Our purpose is to manage the c7,000 finance queries received per month from our stores, their suppliers and our internal colleagues.


Your key responsibilities will include:

  • Managing incoming phone calls and logging queries for investigation
  • Providing dynamic resolutions to problems balanced with adhering to policies and procedures

The Experience

  • Professional telephone manner
  • Strong customer service skills
  • An ability to listen, empathise and probe to fully understand the customers' needs

What we do for you


We offer a competitive salary and an excellent bonus plan - you will be entitled to two bonuses - one based on your own personal performance which is paid quarterly and a company bonus that is based on the performance of the business.

You'll be provided with private healthcare and dental cover, along with a generous pension.
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