Service Administrator - Glasgow, United Kingdom - Survitec Group Limited

Survitec Group Limited

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy Title:
Service Administrator**
Vacancy Location:Glasgow, UK**
Engagement Type:Full time, Permanent**
Your Company
Survitec are the world's largest survival technology provider.

For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.

Your New Role
Are you an excellent communicator with a passion for delivering exceptional customer service? Are you proactive, independent, and highly organized? Do you have experience or knowledge in tooling, lifting, or hydraulics? If so, we have great news for you

Survitec's Aerospace & Defence division is seeking a dynamic Service Administrator to join our team in Glasgow on a permanent basis.

In this role, you'll play a vital part in ensuring the smooth delivery of customer orders for our safety solutions.

From coordinating technician schedules to providing timely updates to customers, you'll be at the heart of our service excellence.

What You Can Expect from the Role

Key Responsibilities and accountabilities:

-
You will record and process customer orders, including custom and special orders that may require additional resources for delivery

Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries / complaints about work in progress
Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case
Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year's servicing business
Respond to and resolve complex or advanced issue escalations promptly and appropriately
Plan and coordinate technicians to deliver servicing installation, maintenance and repairs
Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies)
Collaborate with stores colleagues and monitors stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career.

The Experience, Qualifications and Skills You Will Have

Essential Criteria
-
1-3 years of Administration Experience

Educated to Alevel or Further Education College equivalent level
Proficient in the use of Microsoft packages

Desirable
-
Experience in working ERP systems and CSAM Asset Management

Previous experience in either Tooling, hydraulics or Lifting products would be advantageous.

Why You Should Work for Us
-
33 days holidays including public holidays

Life Assurance up to 4X salary
Pension Scheme
Training & Professional Development Opportunities
Employee Assistance Programme
Workplace Reward & Recognition scheme

How to Apply

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
**At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.