Contract Support - London, United Kingdom - Atalian Servest

Atalian Servest
Atalian Servest
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Reference:
/TM/10-08/537/19/FR1

Job Title:
Contract Support Administrator

Salary:
Competitive

Working Hours:
Monday to Friday - 07:00 - 19: hours per week

Location:
London

Business Overview


The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.


Job Overview


We are currently recruiting for a Contract Support Administrator to join our passionate and driven team based at our client's site in London.


Benefits:


  • 25 days holiday + bank holidays
  • Access to 'Wagestream' a financial wellbeing tool
  • Wide range of retail discounts

Wellbeing

  • Discounted gym membership
  • Eye test £25 voucher and up to £100 towards glasses
  • Join our Cycle to Work scheme via salary sacrifice
  • Access to "CHROMA", our internal colleague led diversity and inclusion community join a committee or take part in our D&I initiatives and events
  • Access to internal Mental Health First Aiders

Career development and recognition

  • Immediate access to "Opportunity" our internal Learning and Development platform
  • Required professional membership fees paid for
  • Opportunity to win monthly Atalian Servest Superstar Awards
  • Long service awards

Your primary responsibilities will include:


  • Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements.
  • Ensure client and internal systems are updated within set timescales throughout the life of the job.
  • Respond to all customer chases/escalations within internal SLAs.
  • Closing of tasks appropriately.
  • Produce relevant information and updates required for inclusion in client/contract reports.
  • Mitigate risk against performance penalties for failures by ensuring all tasks are updated timely, and in line with contractual requirements.
  • Jeopardy Manage specific tasks in line with SLAs/KPIs in order to reduce financial penalties.
  • Ensure purchase orders are raised accurately.
  • Work together with wider teams including supervisors, managers and directors in order to achieve collaboratively.
  • Support manager with updates as and when required
  • Work closely with commercial admin team in order to speed up the job lifecycle.
  • Promote best practice health and safety amongst colleagues, engineering teams, subcontractors and client always. Escalate any perceived risks as necessary.

About You:


  • Experience of working within a facilities management helpdesk is advantageous.
  • Administrative experience essential.
  • Good understanding and experience of Microsoft Office software packages and general IT knowledge.
  • Experience in using CAFM or other management systems.
  • Selfmotivated and enthusiastic.
  • Excellent & articulate communication skills.
  • Organisation and time management.
  • Ability to work under pressure and to tight deadlines.
  • Demonstrate good team working ability.

Security Clearance to NPPV/2, or Non-Police Personnel Vetting to Level 2 required to be undertaken.

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)


Diversity & Inclusion
We are an equal-opportunity employer and are proud of the diversity represented across our business.

In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.

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