Customer Service Representative - Kenilworth, United Kingdom - Imperial Essences Limited

Description

Who We Are?
Imperial Candles is the leading jewellery candle brand in the UK.

We don't just create candles—we craft experiences Our UK-based team specialises in soy-scented candles and bath products, each with a hidden jewel surprise.

Our mission? To light up lives with the ultimate gift experience.


What's the role?

We're looking for a bubbly, dynamic, and trustworthy Customer Service Representative who can sprinkle magic on our customer service experience.

If you're ready to don many hats, dive into new learning experiences, and have a passion for social media, you might just be the chosen one


Responsibilities

• Be the voice and heart of Imperial Candles, delivering stellar customer service that dazzles and delights our customers.
• Become the social media maestro, crafting engaging responses that make our platforms like Facebook, Instagram, and TikTok buzz.
• Oversee and facilitate the order and delivery process using retail management systems such as Gorgias, Shopify, and Mintsoft.
• Channel customer insights and feedback into a fountain of ideas for the team for constant awesomeness.
• Provide customer service to our Ambassador team, contribute to training, and actively participate in our Facebook Group discussions.
• Coordinate with the warehouse team and couriers as needed.
• Perform administrative tasks with accuracy and attention to detail.
• Assist in adding new products to our website that align with product launches.
• Manage and maintain accurate inventory levels for website listings.
• Assist with phone support for Imperial Candles and our sister brand.

About You

• A passion for candles, wellbeing and fashion.
• Fun and bubbly personality
• Not afraid to get your "hand dirty" and wear many hats.
• Willing to go the extra mile for customers.
• Flexible and reliable
• Team member, helpful, approachable and trustworthy.
• I prefer working within a smaller team and love the challenges that a startup brings.
• Eager to learn.

Who you are:

• Great communicator.
• Positive, just doit kind of attitude.
• Faster learner and outsideofthebox thinker.

Brownie points

• Passionate about writing copy.
• Experience with writing Newsletters
• Passionate about anything Social Media.

Benefits:

• 28 days of Holiday per year.
• Parking on site
• Great office environment.
• Opportunity to express and see your own ideas flourish.
• Bonus Schemes.

Experience:

• Minimum of 1 year experience in customer service or building community on social media.

TO APPLY
Include three reasons you think you will be perfect for this role.

Please note - this is a full-time, in-person role in our Kenilworth Office. This is NOT a remote role. Remote applicants will not be considered for this role.


Job Types:
Full-time, Permanent


Salary:
£22,000.00-£24,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person