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Complaints Officer - Camden, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Camden, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

A fantastic opportunity, on a Temporary Basis until May 202

About Our Client:

Apart of the G15 group

Complaints and Insight officer responsibilities-

Handling of complaints and supporting complainants through the complaints process
Work with staff across all services to focus on getting the right solution first time for our customers and delivering high levels of satisfaction
Satisfy their customers by delivering a highlevel customer focused service.
Challenge and escalate concerns identified in relation to poor complaint case handling.

The Successful Applicant:

Complaints and Insight officer previous experience-

Understanding of how to manage difficult conversations face to face and by telephone
Someone who can converse with a wide range of customers across all communication channels including social media, smart phones apps etc.
Be able to handle all types of contact and relationships with ease remaining calm under pressure.
Strong communication skills, and excellent written skills.

What's on Offer:

The role is offering-