Training Supervisor - Manchester, United Kingdom - Connections Employment Agency

Connections Employment Agency

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

TRAINING SUPERVISOR

NIGHT SHIFTS ONLY......9pm to 9am.....4/5 evenings per week...flexible
Our client is an Australian based company dealing with vehicle collision accident claims.

Role Purpose
The purpose of this role is to support the continuous development of the sales department's capability.

This will be a people and process focussed role that has autonomy to create models and systems that support the growth of the sales channel but also individual development.

The role will sit alongside and collaborate with the Team Leaders to form a pivotal approach to achieving the sales objectives.

Role & Responsibilities:

Create and deliver induction programmes for all new starters
Evaluate and develop existing QA process
Continually assess the skill levels of the department collectively, implementing remedial plans to enable success.
Support personal development planning
Inspire teams with creative engagement and construction of workshops and training sessions
Individual coaching sessions for excellence
Define and introduce sales methodology
Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve.

Note:
This position requires you to be flexible to work a rotating roster covering 5 evenings per week with some flexibility returned.

Qualifications, Experience, Skills & Attributes:

Experience being responsible for the sales capability of a medium sized team
Ability to create reporting and analysis of critical areas of skills within a team
Experience of building and delivery of induction programs
A proven coach
Experience of different sales methodology and ability to introduce seamlessly
An eye for detail and effective record keeping.
Proven track record of analytical and reporting skills.
Excellent time and task management
A passion for helping others and delivering excellent levels of skill.
Understanding of basic business metrics and how they influence performance
Ability to work in a global team and autonomously.
A willingness to learn, develop and grow within your role.
High level of professional customer service & empathy

Who We Are:

A market leader in the auto sector with established and developing businesses across accident replacement vehicles and management and subscription car ownership. The business is fastpaced and dynamic with an aggressive growth agenda.
We put our customers at the centre of everything we do and so we must constantly develop our people to provide worldclass service and support.
We encourage our people to have constructive, open and honest communication to make us extraordinary. We operate in a constantly evolving environment that is underpinned by a strong focus on collaboration and productivity.
We value and nurture a progressive and continuous improvement culture with a focus on creating and maintaining a highperformance company. This means (as an entire business) we constantly maintain a growth mindset in everything we do.
There is unlimited opportunity to grow, do more and do better.