Team Lead - London, United Kingdom - Stellar Global

Stellar Global

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a motivated and passionate Team Leader to join us in leading our Experience Team / Retail Associates at Samsung KX, the amazing store is located at the heart of London King's Cross in the Coal Drops Yard most innovative retail destination.

The Experience Team is at the heart of what we do at Samsung KX, being the connection between the customer and the business showcasing the best in store services.

In this role you will contribute to the continued success of this team by leading the team supporting the Manager and Assistant Manager in making sure the team runs to the best of its abilities and ensure everyone is and stays motivated to deliver a top customer experience every time.

You will not only support your Managers in a variety of different tasks to support the business needs, but also will have an Experience team of 20+ Experience Specialists to supervise.

You will need to enjoy problem solving and be able to work well under pressure and adapt to changes as the business evolves.

Working alongside the other teams and Samsung departments, you will ensure you work collaboratively with all teams supporting where required and leading by example.

You will look to bring out the best in your team leading by example and demonstrate humility, maturity, support and a consistency to everything you do.

Who are we looking for:

A natural peopleperson, with good communication and presentation skills, for oneonone or group interactions
Nimble and able to adapt to change quickly and effectively, including fast pace or under pressure situations
Confidentiality and trust in handling sensitive situations with your Experience Specialists
Open to learn and improve own performance and inspire others to want the same
Being able to demonstrate honesty and willing to listen to peers views to ensure Samsung KX creates a safe and inclusive environment for all
A true advocate for the brand, able to understand and define every customer's specific needs and interests, and encourage them to be excited about the potential the brand's products can offer in their lives embedding a tangible sense of loyalty in every interaction
Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business
Some previous experience in a Supervisory role within a similar industry, would be an advantage

What we offer:

Competitive salary & bonus scheme
A Samsung work phone
21 days annual leave + Bank Holidays (and 1 extra day following the completion of 1 year of service)
Health cash plan via Medicash (This is a health cash plan that allows you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests. The plan offers additional benefits including virtual GP appointments, counselling and discounts)
Discounted Gym Membership
Career progression opportunity in a premium company
Great staff benefits