Website Administrator - Aylesbury, United Kingdom - Eco Catering Equipment

Description

We are looking for a talented and enthusiastic Web Administrator to join us at Eco Catering Equipment. Your role will be to provide support for our websites and systems used daily within the business.

Eco Catering has been established for over 15 years and is an industry leader in the supply of commercial catering equipment to the hospitality sector, on a national scale.

Selling directly and through a series of industry recognised e-commerce websites


About the role

• Work to support the management and function of our websites
• Liaise with development agencies and provide feedback on bugs and features
• Implement daytoday web updates and create content to drive sales and increase customer base
• Provide support for software and systems used daily within the business
• Proactively identify opportunities for improvement to customer journey's, processes, and systems

Responsibilities

• Keeping product stock levels and product data up to date
• Assist in managing roadmaps to further optimise site efficiencies
• Work with digital agencies to ensure the effectiveness of our sites and systems
• Support in optimising the customer journeys to remove purchase friction
• Help optimise systems and software solutions
• Create technical documentation for reference and reporting
• Assist in troubleshooting, debugging and upgrading existing software
• Recommend and execute improvements to increase customer loyalty
• Collaborating to create unique and engaging content

Requirements:

• Proven knowledge of different online retail platforms. Magento or similar is preferable
• Fundamental knowledge of HTML
• Ability to find issues and report effectively or undertake basic fixes
• Awareness of Backend Management Systems
• Familiarity with Agile development methodologies
• Excellent communication skills.
• Attention to detail and a flare for creativity
• Ability to create engaging content

About you

• Have at least 12 months previous ecommerce experience where you have supported different functional and technical needs of websites
• You'll understand roadmaps, user stories and have had familiarity with Agile development processes
• You should be a team player with strong communication skills
• A keen eye for detail and loves problemsolving
• Come with a resourcefulness and troubleshooting aptitude
• Stays up to date with new web trends and advancements within ecommerce

Nice to haves

• Familiarity with analysing customer experience using tools such as Hotjar
• Basic experience of Photoshop
• Exposure to working with cloud hosting solutions
• Experience working in both client and agency side roles
• A strategic thinker with a commercial background

Benefits

• Bonus dependent upon company and individual performance
• 28 days annual leave (inc. bank holidays) + 1 day for your birthday
• Subsidised Vitality private medical cover single (after probation)
• Free onsite parking

Salary:
£22,000.00-£25,000.00 per year


Benefits:

• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• Ecommerce: 1 year (preferred)

Work Location:
Hybrid remote in AYLESBURY