Technical Support Agent - Bournemouth, United Kingdom - Rubicon People Partnership

Rubicon People Partnership

Verified Company

Bournemouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Support Engineer, Bournemouth, £27,000

The purpose of this role:

Rubicon's client is looking for a Technical Support Engineer to provide support to customers, partners, resellers, and internal personnel on software issues.

This role is perfect for someone with at least two years of technical support experience in thesoftware industry, who is looking to progress and develop up to Tier 2 level.

Technical Support Engineer your responsibilities will include

Take ownership of support issues assigned and effectively bring it to resolution or escalation.
Effectively troubleshoot, resolve, and properly document support calls, cases and cleaning or viruses and/or malware.
Ensure the successful onboarding of new, recently renewed, or upgraded partners, partner customers and direct customers.
Work closely with other departments to resolve outstanding issues, test, investigate and document all aspects of existing and upcoming products.

Technical Support Engineer you will have the following skills & experience

Minimum two years of technical support experience
Technical certifications such as CEH, MCSE, CCE, CRISC, CISM, CISSP, CompTIA Network+, Security+, MTA, MCSA or MCSE Certifications are desirable.
Network infrastructure experience or knowledge
Knowledge of DNS, DHCP, AD, Group Policy.
Ability to communicate with administrators of large private business and government systems with confidence and authority.
Ability to work multiple projects and tasks simultaneously in an efficient manner.

Benefits
days working from home