Senior Lifeline Control Operator - Driffield, United Kingdom - East Riding of Yorkshire Council

East Riding of Yorkshire Council

Verified Company

Driffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The job itself:

East Riding of Yorkshire Council is committed to Safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.

Applicants should have experience of, and a genuine interest in the welfare of the vulnerable and older people.

The successful applicant will be part of a small team of Senior Control Operators.

They will be responsible for supporting the lifeline Control Operators ensuring they meet our performance targets, ensuring all policies and procedures are adhered to, providing feedback on shifts and performance.

They will also be flexible as they will provide cover in the absence of other Senior Control operators in their team in respect of annual leave and other absences.

You should be a team player able to demonstrate that you are well organised, and due to the nature of the service have compassion and empathy.

A full working knowledge of answering calls within a telecare monitoring centre is desirable.

Good organisational skills and attention to detail are vital as well as working within specific timescales.

The successful applicant must be able to work to, monitor and deliver relevant TSA standards and policies and procedures of the Local Authority.

Excellent communication skills both written and verbal are essential to this role as the role is often the first point of contact for relatives, professionals and the public.

Interviews will take place either in person at the Manorfield Road Alarm Recieving Centre in Driffield.