Claims Handler - Glasgow, United Kingdom - Meraki

Meraki
Meraki
Verified Company
Glasgow, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

KEY RESPONSIBILITIES

  • Accurately assess and evaluate 'complex' claims: policy liability, reserve calculations and settlement values.
  • Ensure that you deal with incoming calls effectively.
  • Identify complaints and recognise expressions of dissatisfaction.
  • Prioritise and management your own workload.
  • Maintain and develop technical knowledge and expertise.
  • It is key that you maintain contact with regard to specific customers and accounts, for issues such as: late notification of claims, case progress, and issuing specific insured requirements within SLAs.
  • Refer client issues that you can't resolve to your Team Leader and help with claims operational initiatives and projects as required.

REQUIRED EXPERIENCE:


  • Claim handling experience, preferably from within a Broker or Insurance Office.
  • Customer services experience demonstrating a professional standard in customer care.
  • Experience of prioritising and working to SLAs.
  • Strong listening & communication skills with experienced in MS Office Packages.
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