Front of House Receptionist/administrator - Knottingley, United Kingdom - Wandahome, Knottingley

Wandahome, Knottingley
Wandahome, Knottingley
Verified Company
Knottingley, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Wandahome, Knottingley is one of the country's leading retailers of leisure touring caravans.

Established for over 70 years, Wandahome, Knottingley is a family run business selling new and used caravans and has an NCC Approved workshop along with a new awnings showroom and accessories shop.

The workshop and showroom have recently undergone a major refurbishment to upgrade the facilities for staff and customers. The Company retails new models of Coachman and Elddis caravans and a selection of pre-owned models.


We are looking to recruit a reliable, self-motivated and customer facing individual to work as a Front of House Reception/Administrator for
2 days a week - Sunday and Monday.


The rold would also involve covering holidays and absence, therefore increasing the number of working days in some weeks to suit the business needs.

The Company is open 7 days a week. This is a job-share role to cover the reception and administration tasks on a busy reception.


Although previous experience in a similar customer facing role would be advantagrous, on the job training will be provided to the successful applicant.

The main criteria is reliability, a willingness to learn and a desire to provide excellent customer service.

The duties for the role include but are not exclusive to:


Customer Service and Administrative Responsibilities:

  • Be the first point of contact for customers, ensuring they are welcomed onto the Comapny premises in a friendly and a puntcual manner.
  • Answering the sales reception telephone and directing the calls to the correct person or department.
  • Taking telephone messages and passing them on accurately to the correct member of staff or department.
  • Keeping the reception area and hospitality area tidy and presentable at all times.
  • Processing part exchange caravan forms when caravans arrive as part exchange from customers.
  • Preparing purchase invoices for part exchange caravans coming in from customers.
  • Registering New and Preowned caravans with the CRIS registration scheme to register the new owner.
  • Registering New and Preowned caravans with regards to manufacturs or autoprotect warranty schemes.
  • Typing, collating informaiton and distritbution of the weekly despatch sheet, making accurate changes to the excel spreadsheet as and when customers are booked in for collection dates.
  • Typing, collating and obtaining informaiton on the customer checklist and contacting customers for their information such as driving licences and CRIS numbers for their part exchange caravans.
  • Collating invoices and handover documentation for the weekly customer collections.
  • Preparing key fobs, price labels and sold signs for new caravans arriving either as part exchange or from the factory.
  • Typing and collating the information for the workshop for the next weeks customer collections to advise the caravans being collected and any additional extras the customer required on the caravan.
  • Perform administration tasks for the aftersales department where required.
  • Covering the aftersales reception area if required.
  • Preparing sales packs for annual sales exhbitions.
  • Keeping stock of stationary and ordering this when required.
  • Be computer literate excellent use of the computer, including use of microsoft documents such as excel and word.
  • Have a professional telephone manner. Being able to speak to customers correctly and professionally regardless of the situation.
  • Demonstrate a committed and professional approach to working with customers and staff.
  • Maintain a high standard of honesty and integrity.
  • Develop productive and cooperative relaitonships with other departments within the organisation to ensure the success of the business.
  • Work with minimum supervision, anticipating issues and taking necessary action where this is appropriate.
  • Maintain a professional appearence work tops will be provided.
  • Endeavour to promote harmony and a team spirit within the department as well as with all other departments within the dealership.
  • Be flexible to cover holidays where required to ensure the reception area has cover 7 days a week.
  • Perform other tasks based on management requirements and instructions.
Due to the location of the site, the successful applicant should ideally have their own transport. Carparking is provided.

The general company opening hours are:
Summer (March to October)

Monday to Friday: 8:30am-6:00pm

Saturday: 9:30am-6:00pm

Sunday: 10:30am-5:00pm

Winter (October to March)

Monday to Friday: 9:00am-5:00pm

Saturday: 9:30am-5:00pm

Sunday: 10:30am-5:00pm


Please note the role is for 2 days a week - Sunday and Monday with the above hours of work. Plus additional days to cover holidays or absence when this is required.


The above job description is a guide to the work you may be required to undertake but does not form part of your contract and may alter from time to time to reflect the changing of circumstances.


Job Type:
Part-time


Salary:
£9.50 pe
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