IT Service Desk Team Leader - London, United Kingdom - Tech Pursuit

Tech Pursuit

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Service Desk Team Leader - Permanent - Hybrid - £45,0000
We have an exciting opportunity for a Service Desk Team Leader to join a global organisation.

Leading a team of circa 6 Service Desk Analyst's, you will be responsible for managing the teams workflow as well supporting with tickets.

This will be a hybrid role however for the first few months you will be needed onsite whilst you get up to speed.

What you will be doing:

Lead, motivate & inspire a team of 1st & 2nd line Service Desk Analysts
Ensure that tickets are assigned in a timely manner to the most appropriate analyst, and managed through to satisfactory resolution within the SLA's
Be an escalation point to the Analysts for when an analyst can no longer progress a ticket and then escalating further when needed
Have responsibility for the procurement of devices such as mobile devices, laptops etc
Provide VIP support and support with asset management

What they are looking for:

Previous experience managing 1st or 2nd line Service Desk Analysts
Experience working with AD, 0365, Windows 10 & other key technologies
Experience working with ITIL processes and ideally has worked with ServiceNow or another ITSM tool
Excellent stakeholder & communication skills

Job Types:
Full-time, Permanent

Salary:
Up to £45,000.00 per year

Benefits: