Quality Monitoring Officer - Enniskillen, United Kingdom - NW Care

NW Care

Verified Company

Enniskillen, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NWCare is one of the leading care providers in the province with over 50 years experience in healthcare. We are now recruiting a Quality Monitoring Officer who will work out of our Omagh and Enniskillen branches.

DUTIES and RESPONSIBILITIES - To carry out service quality monitoring on behalf of NW Care, including onsite visits and Service User telephone monitoring.

To attend Service User reviews and contract monitoring reviews.

To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered Manager for investigation.

To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving on any under-performance identified, via a monthly quality monitoring report.

To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards.

To carry out Health and Safety risk assessments in line with legislation and company Health and Safety Policy.

To promote the Aims and Objectives of NW Care as defined in the company Statement of Purpose.

To adhere to all company policies and procedures.

To maintain the confidentiality of information as per company Confidentiality Policy and GDPR Legislation.

To attend Care Management reviews when required.

To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems and processes.

To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times.

To participate in performance reviews and development planning.

ESSENTIAL CRITERIA
The stage in the process when the criteria will be measured is stated below.

ATTRIBUTES ESSENTIAL METHOD OF ASSESSMENT QUALIFICATIONS & TRAINING
QCF Level 3 in Health & Social Care or above

EXPERIENCE
Previous experience in monitoring and compliance of quality systems and processes

REGISTRATION
Registered with the NI Social Care Council and/or registration with the Nursing Midwifery Council

KNOWLEDGE
Provides evidence of past personal and professional development

Provides evidence of knowledge of quality assurance systems and RQIA minimum standards

High standard of accuracy

Flexible in working hours to respond to business needs

DESIRABLE CRITERIA

ATTRIBUTES DESIRABLE METHOD OF ASSESSMENT EXPERIENCE
QCF Level 4/5 in Health and Social Care or equivalent

ADDITIONAL INFORMATION
NW Care wishes to ensure equal opportunity is given to all job applicants.

This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

You MUST reside in the UK and have the right to work in the UK before applying. We do not provide sponsorship.

Work Location:
On the road

Application deadline: 31/01/2023

Reference ID:
QMO/OE/22/017

Expected start date: 13/02/2023