Customer Service Officer - Manchester, United Kingdom - Arcon Housing Association

Arcon Housing Association
Arcon Housing Association
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Arcon Housing Association, Customer Service Officer, Salford Quays, £24,609, 12-month Fixed-Term Contract

Working pattern - Monday to Friday, 9am - 5pm, Hybrid working


About the role:

We are looking for a Customer Service Officer to join our Customer Hub team on a 12-month Fixed-Term contract. We offer a salary of £24,609 based on a 35-hour contract working 9am - 5pm, Monday to Friday. This is a hybrid role working in the office with the option of working part time at home.


General Purpose of the role:


At Arcon Housing Association we know that a home is more than just bricks and mortar, so our aim is to provide an excellent level of customer service to all our customers.

We do this by putting customers at the heart of everything we do, going the extra mile to achieve outcomes that positively impact their lives.


We are looking for a Customer Service Officer who is passionate about making a difference, who can take ownership in order to help our customers.

It can be a fast-paced environment, and sometimes involves difficult conversations with customers and advocating on their behalf.

Customer Service Officers at Arcon are able to assist our customers in all housing matters such as raising and chasing repairs, handling rent and benefit enquires, taking reports of anti-social behaviour, and works collaboratively across the entire organisation acting as an advocate for the customer needs.


Skills required for the role:


  • To work effectively within a small customer service team
  • Have excellent communication skills with the ability to provide our customers with a personalised customer service.
  • Be attentive, patient and understanding to all our customers.
  • Be able to manage your time effectively, use initiative and multitask to ensure tasks are completed in a timely manner.

What we will offer you:


  • 12month Fixed-Term contract
  • 35 hour working week
  • 28 days holiday including a 'Birthday holiday' + Bank holidays
  • Hybrid working pattern
  • Excellent Employer pension contribution
  • Health and Wellbeing package
  • Benefits package
  • Learning and Development opportunities

Job Type:
Fixed term contract


Salary:
£24,609.00 per year


Benefits:


  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday

Work Location:
In person
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