Customer Services Administrator - Dartford, United Kingdom - Dorset Recruitment

Dorset Recruitment

Verified Company

Dartford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Monday to Friday, great benefits package, 25 days holiday

Key Responsibilities

Ensure recharges are accurately charged & justified with the correct documentation
Provide weekly recharge update reports to the General Manager in preparation for customer meetings
Raise credit notes and investigate any discrepancies related to each recharge case
Answer customer queries and deal with telephone calls regarding vehicle breakdowns and incidents
Manage the invoicing process for the organisation
Be the debt controller for the organisation

Required Skills:

Excellent verbal and written communication
An ability to develop a strong and lasting relationship with customers
A keen eye for detail
Good PC literacy skills, particularly Excel
A polite and courteous telephone manner
Ability to work as part of a team but also comfortable working autonomously
Strong organisational and prioritisation skills with the ability to work to tight deadlines
A continuous improvement mindset

Knowledge of the transport and logistics industry would be desirable but not essential.

We would also consider applicant in job roles such as: customer advisor, customer service advisor, debt recovery agent, debt advisor, debt administrator, debt controller, insurance advisor, insurance administrator

Job Types:
Full-time, Permanent

Salary:
Up to £27,000.00 per year

Schedule: