Transport Administrator - Barnsley, United Kingdom - Truswell Haulage

Truswell Haulage

Verified Company

Barnsley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As the transport administrator for our fleet of HGV vehicles, you will be responsible for effectively building relationships and rapport with drivers, and complete a debrief with each driver each night.

You will report on network discrepancies & non deliveries to depots as required.

You will support the transport team to ensure efficient planning, and that delivery times are made in accordance with customer SLA's.

General Duties and Responsibilities:

Support the transport planners where needed.
Ensure Driver legislation is adhered to at all times in accordance with UK and EU regulations.
Maintain a forward looking philosophy within a flexible teamwork based environment and ensure that a positive working culture is in place and remains in place by proper and systematic planning
Liaise with Drivers and customers as necessary to ensure deliveries and collected are in accordance with the customer SLA's.
Communicate any complaints or comments made by the customer and report any underlying reason where known and liaise with Line Manager as necessary.
Act as an ambassador for the Company when speaking with customers and create an excellent impression of the Company.
Action any other elements to fulfil the operational needs of the business.

Person Specification

Working towards building knowledge of EU/GB statutory driver working time rules
Good UK geographical knowledge.
Experience of working with a diverse customer base
Polite, courteous, respectful and helpful.
Good Written and oral communication skills
Ability to work flexibility to meet customer demand
Have the ability to build and maintain effective working relationships with a wide range of people and customers and drivers
Possess excellent customer service skills
Prepared to develop own skills and training
Ability to adapt to rising situations
Ability to work flexibly to meet the needs of the business