Customer Support Specialist - Cramlington, United Kingdom - SGS

SGS
SGS
Verified Company
Cramlington, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description

SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world.

Job Description:


Job Title:
Customer Support Specialist


Job Type:12 months temporary contract


Hours:
part time hours 22.

5 hours per week:
Monday to Wednesday am-5.30pm


Job Location:
Cramlington


Key Accountabilities

  • Adhere to the Customer Service Standards
  • Work towards agreed team KPIs
  • Record all customer activity in our LIMs/Q Pulse database
  • Log any nonconformances or customer complaints using Qpulse.
  • Assisting in the management of the company's LIMS system and amendments thereto, liaising with the company's systems' provider (AIS) as required
  • All aspects associated with the prompt and effective reporting of results to clients via LIMS (incl labPortal and GOLD reporting software)
  • Setting up and configuring new customers on the labPortal website
  • Chase PO requirements and ensure PO are entered into the system when required
  • Build, develop and manage mutually beneficial long term relationships with customers.
  • Establish and understand customer requirements in order to support them through the customer journey.
  • To be a voice of the customer to best ensure that our products and services meet customer requirements

Qualifications:

Essential

  • Minimum of HND or equivalent experience
  • Experience of data systems
  • Relevant experience in a similar role
  • Experience of AIS LIMS is advantageous
Additional Information
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