Head Receptionist/dental - Westcliff-on-Sea, United Kingdom - Inspire Dental

Inspire Dental

Verified Company

Westcliff-on-Sea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an friendly, experienced and highly motivated Head Receptionist for our brand-new purpose built, dental practice with two patient waiting rooms and separate private patient waiting/consultation room.

Previous dental managerial experience is essential for this role. Minimum 2 years.

You will be responsible for managing the reception team and appointment diaries and the day to day running of reception including

Creating a positive environment
Managing day to day issues at Reception, resolving problems
Managing Patient appointments
Dealing with any escalated complaints at the desk
Managing Dentists & Hygienists diaries, white space
Delivering a high standard of customer service at reception
Managing the recall system, reminders, FTA's etc
Supervising, coaching, leading & developing a high performing reception team
Induction and training of reception staff
Ensuring patient fees, cashing up, banking is dealt with in line with policies & procedures
Ensuring waiting rooms are monitored and well maintained.

You will need to be:

Well presented, friendly, trustworthy, reliable, and supportive
An excellent communicator
Able to have difficult conversations & deal promptly with issues when they arise
Comfortable conversing with different types of people including clinicians, patients, nurses and your reception team and managers
An experienced team leader
Proficient in using Software of Excellence

Salary depending on experience.

If you are interested in exploring this position, please send us your CV.

Work Location:
In person