Business Operations Coach - Salford Quays, United Kingdom - Bupa

Bupa
Bupa
Verified Company
Salford Quays, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Business Operations Coach

Bupa Place (Salford Quays, M50 3SP)

Permanent, Full time

Starting at £29,000 per annum
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.

You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

In our contact centres, you'll be the ears and voice for our customers. Every call is different, but you'll have the opportunity to touch the lives of strangers every day.


Role Overview


As Business Support Hub Coach you will support the operations teams to enhance overall performance and customer outcomes as well as identifying training needs and coaching solutions.


What you'll do

  • Work in partnership with key stakeholders and line managers to identify training and coaching needs for individuals and the team.
  • Recommend solutions to deliver the needs identified and deliver in a structured timetable of activates evidencing key objectives.
  • Deliver training and coaching interventions by a variety of medium including Classroom, Team meetings, Facilitation, and one to one Coaching
  • Support teams with both telephony, webchat and customer service skills and regulatory requirements by way of "on job" accompaniments, giving feedback in verbal and written format
  • Deliver Sales Operations Training Inductions for new starters (where L&D Training can't deliver due to low number of recruits)
  • Produce evaluation activity, recommend solutions for improvement and implement for the area overall

What you'll bring

  • Previous experience in a coaching/mentoring essential
  • Excellent verbal and written communication skills
  • Training/Facilitation Skills preferable
  • Excellent interpersonal skills
  • Proven track record in a Sales or Customer Service environment
  • Good Understanding of T&C policies
  • Experienced in 'tough' conversations focused on driving individuals' performance.

Benefits
Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts.

We offer a range of benefits to support both your physical and mental wellbeing such as:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performancebased bonus as part of the Staff Bonus Scheme
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications.

We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa.

We want to ensure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.


Time Type:
Full time

Job Area:
Call Centre

Locations:
Bupa Place
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