Service Advisor - Fakenham, United Kingdom - Busseys Norfolk
Description
Up to £25,000 depending on experience, plus performance related bonus
We have an exciting opportunity for a Service Advisor to join the Busseys Group and develop a long-term career with a motivated service team, focused on delivering a fantastic customer experience.
As part of the front line team, our Service Advisors are key to the relationships we have with our customers and to the success of our business.
The service desk is an exciting, high pressure environment where attention to detail, calmness under pressure and common sense are essential attributes.
You will provide a friendly, single point of contact to our customers from arrival at the service desk, keeping them informed about the progress of their vehicle throughout the day, ensuring they are completely satisfied with their experience.
The key aspects of your role will be:
- Meeting and greeting customers, and identifying their needs
- Keeping our customers fully informed throughout their visit
- Ensuring each customer receives a fully priced video of any additional work required and gaining their authorisation in a timely fashion
- Explaining everything about the visit to the customer when they collect their vehicle and ensuring that they are completely satisfied
- Liaising with other departments to make sure the customer receives brilliant service all round
- Contacting the customer after their visit to check everything is OK
We are looking for an enthusiastic, driven individual ready to bring their passion and flair to the role, as part of our Hall Road Service department.
In return, you will enjoy a highly rewarding role within our business, a competitive base salary, commission opportunities, and excellent employee benefits.
We are dedicated to providing an inclusive culture throughout the whole business and actively promote diversity with the elimination of discrimination in the workplace.
We are committed to ensuring every employee & job applicant is treated fairly and no less favourably based on the grounds of age, disability, gender, sexual orientation, nationality religion or belief.
We are opposedto all forms of unlawful and unfair discrimination.
contact our Human Resources department on
The Company
Busseys have proudly been a Main Ford Dealer since 1923, over the years we have developed and expanded by acquiring 7 sites across Norfolk.
Job Types:
Full-time, Permanent
Salary:
Up to £25,000.00 per year
Benefits:
- Company pension
Supplemental pay types:
- Performance bonus
Work Location:
In person
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