Customer Service Assistant - Shotts, United Kingdom - Goodmans Motorhomes Ltd

Description

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers.

Main responsibilities

• Deliver excellent customer service, at all times, ensuring customers comfort and safety
• Assist in keeping the Motorhome and premises clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Keep up to date with current promotions and Motorhome pricing, to provide information to guests, on request, while maximising Motorhome sales opportunities
• Manage and maintain the administration of all reservations, cancellations and noshows, in line with company policy
• Propose and implement effective marketing strategies to maximise Motorhome utilization levels
• Complete all daily administration tasks as required
• Report any faults or damage in any of the Motorhomes (or Station facilities) immediately to the Director
• Maintain effective communication, at all times, among the team, Director and McRent HQ
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out reasonable instructions given by the Director and head office

Benefits:

• Onsite parking

Job Types:
Full-time, Temporary contract


Salary:
£12.35 per hour

Expected hours: 40 per week


Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer service: 2 years (required)

Work Location:
In person