Customer Service Administrator - Belfast, United Kingdom - DST Systems

DST Systems

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview

oin us as a Customer Service Associate based in Belfast

Your personality is what is important to us at SS&C along with your positive and open approach with a passion for delivering exceptional service.

In this administration role you will provide a good customer service by accurately processing and authorising a variety of customer transactions, including complex and non-standard transactions.

This will be processed within agreed service levels and approved financial authority levels where appropriate.

You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you should be eager to learn and develop new skills.

With a positive attitude, we will help you achieve your career goals in the future.

About the role

Some of your duties will include:

Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
Processing nonstandard or complex transactions/calculations, including manual processing where required, ensuring that you treat our customers fairly.
Supports and takes an active role in service improvement/process improvement initiatives or projects as required
Assists management team where appropriate
Keeps own knowledge of processes, products and appropriate regulation up to date
Achieves agreed performance levels
Implements and maintains personal development plan, and is proactive in own self development

What you'll need?

The ability to be a team player
Have a keen eye for detail and enjoy working with data
Good keyboard skills and familiar with Microsoft word and excel
Great telephone manner
Organisation and time management skills to prioritise workloads
Analytical, problem solving and decision making skills
Communication and mathematical reasoning skills (5 GCSE's or equivalent)

Who we are
SS&C

SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries.

Named to Fortune 1000 list as top U.S.

Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.

Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Package Description
In return for your loyalty & commitment, you'll receive your competitive salary as well as our exclusive rewards package that offers flexibility and choice