Customer Service Advisor - Alderley Edge, United Kingdom - Caroo

Caroo
Caroo
Verified Company
Alderley Edge, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Customer Service Agent

Location:
Alderley Edge, Hybrid

Working Pattern:
Mon - Thurs 8:00-19:00pm, Fri 9:00-17:30pm, Sat 10:00am-14:00pm (please note Saturdays are 1 in 4)

Skills:
Customer Service, IT

Salary:
£21,700 + Commission (OTE £28,000)


Our client is the UK's largest and an award-winning payment solutions company offering a range of products, both interest-free and interest-bearing, and unparalleled customer service and support to a large portfolio of several hundred healthcare and dental providers.


The company continues to grow strongly and has a new and exciting opportunity for someone to assist the company along its tremendous growth trajectory.


Working for our client is fast-paced, highly collaborative and entrepreneurial with a very close-knit team, who all support each other to get things done quickly with the least amount of bureaucracy.

The environment is demanding and rewarding.


The Role
The overall purpose is to maximise the customers experience using the companies services and dealing with their queries.


The Responsibilities

  • Maintaining a high level of customer satisfaction.
  • Acknowledging and responding to customer queries promptly.
  • Understanding our business, to help with queries.
  • Using various channels to communicate with customers.
  • Working as part of a team.
  • Be able to communicate with other departments in the business.
  • Uploading data to customer files.
  • Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
  • Maintaining confidentiality and abiding by all regulatory requirements.
  • Going above and beyond for customers.

The Requirements

  • Experience in customer service.
  • Previous experience within a financial, dental, or medical role advantageous.
  • Excellent organisational, communication and administrative skills.
  • Good IT skills and knowledge of Microsoft Office.

Benefits

  • Free parking
  • 20 days holiday + bank holidays
  • Company pension

- e
  • Learning & training opportunities
  • Bonus schemes
  • Annual awards

Job Title:
Customer Service Agent

Location:
Alderley Edge, Hybrid

Working Pattern:
Mon - Thurs 8:00-19:00pm, Fri 9:00-17:30pm, Sat 10:00am-14:00pm (please note Saturdays are 1 in 4)

Skills:
Customer Service, IT

Salary:
£21,700 + Commission (OTE £28,000)

Salary:
£20,000.00-£21,700.00 per year


Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Alderley Edge, Cheshire: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person
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