Installation Administrator - Northampton, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Northampton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Mitie has a great opportunity for a Installation Administrator to join the Total Security Management Team working in partnership with Sainsbury's.


Base Location:
Flexible/Mitie Head office -Northampton

Hours per day: 40


Job Overview

  • Build and maintain effective professional customer relationships and communications
  • A point of contact for the Customer
  • Help manage customer service delivery and communications
  • Supporting the management team, Project Manager with data for all System relative queries
  • Maintenance of the Works tracker information which is to be updated daily to ensure accurate data for Customer, Management Team.
  • Communication with the client or Management team to ensure accurate data.
  • Weekly meeting with customer on project status and a requirement to accurately update the Customer, Management team on any queries over projects.
  • Collate data and formalise trackers, and Trend graphs for comms to the customer and within the Business

Main Duties

  • Management of contractors to ensure all projects are within SLA timelines.
  • Build a close relationship with our suppliers and installers
  • Support, Escalate (where Required) trackers and update weekly, handovers, Projects, Budgets
  • Ensure that all orders are placed within 3 days of receipt and highlighting any issues which could delay a project.
  • Issue works to contractors within 3 days to ensure that deadlines and SLAs can be met.
  • Be able to Operate within the Cash operating World for logging jobs etc
  • Excellent attention to detail
  • Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager
  • Supporting the Management Team, Installation Manager with information for Customer daily/weekly/monthly spreadsheets for clients as and when requested.
  • Carry out any other duties as requested by Management

What we are looking for

  • Excellent customer relationship skills, Management of others
  • Team player who is capable of working autonomously in supporting Service for the client
  • Excellent verbal communication skills to ensure good communication with both customer and engineers.
  • Advanced communication and organisational abilities,
  • Enthusiam in a growing and customer focused environment
  • Passion for exceptional customer service delivery
  • Ability to own issue and facilitate resolution through effective prioritisation and working with colleagues in engineers teams
  • Familiarity with CASH for windows or equivalent is desirable

Security and Health & Safety

  • Follow Group and company policies and procedures at all times
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
  • Use all work equipment and personal PPE properly and in accordance with training received
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
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