Medical Receptionist - Middlesbrough, United Kingdom - Park Surgery

Park Surgery

Verified Company

Middlesbrough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

To undertake a variety of administrative duties to assist in the smooth running of the practice.

Job Responsibilities:

General office duties/patient services Dealing with patient queries by telephone, in person and electronically in a timely and effective manner in a busy office environment Receiving and making telephone calls as necessary.

Allocated receptionists are identified and given training in additional duties, such as repeat prescription processing and actioning incoming correspondence Premises: The early start receptionists are expected to open and make the necessary preparations to receive patients. The late finish receptionists are expected to ensure that the building is secured towards the end of the day, lights are out and doors are locked.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.