Client Care Coordinator - Peterborough, United Kingdom - Taylor Rose

Taylor Rose
Taylor Rose
Verified Company
Peterborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

This role will involve but is not limited to:

  • Handling external complaints and third-party concerns, including liaising and coordinating with colleagues within time constraints to create resolutions
  • Updating and maintaining central diary management system and record keeping processes
  • Liaising with Head of Department/Deputy Head with insights
  • Monitoring online and reviews and social media contact, attending to responses and assisting with logging and any required liaison
  • Where required receive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call.
  • Using case management and other systems tools to assist with calls and queries.
  • General admin duties as and when required including management of central inbox
  • Working closely with colleagues to help to deliver a seamless client journey.

Skills & Experience Required:


  • Must be Client focused, fanatical about excellent service
  • Minimum of 1 year in a customer service role
  • Professional and selfmotivated with a strong work ethic and selfmotivated
  • Ability to work both independently and as part of a team
  • Excellent communicator and listener
  • Ability to manage a demanding workload with varying deadlines
  • Ability to prioritise tasks and easily adapt to change
  • Strong IT and literacy skills
  • Excellent at creating an exceptional first impression and being a brand ambassador
  • Ability to constructively challenge colleagues and feedback information as appropriate at varying levels

Company Core Values:


Aspire:
To challenge convention, an entrepreneur with energy for change. To be the best we can be.


Innovate:

To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.


Integrate:
Bring together people and systems into a cohesive force.


Commit:

To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.

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