Client Account Manager - Croxley Green, United Kingdom - Red Door Recruitment Limited

Red Door Recruitment Limited

Verified Company

Croxley Green, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are now recruiting for a well-established company, currently in an exciting expansion phase based in Croxley Green

You'll be joining a team of around 25 in the Client Engagement Team, the purpose of the role is to deliver successful client engagement.

This is a multi-skilled role where you will be expected to deliver the improve the client experience and build long termclient relationships.

It is a fantastic opportunity where there will be opportunity to develop and progress

What's in it for you?
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Salary:Up to £30k depending on experience
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Hours:Mon-Fri 9am-5.30pm (opportunity to partially work from home after probation period)

25 days holiday + BH
Healthcare
Generous pension scheme
Free parking

Key Responsibilities:

Account Management

Understanding of the client's needs, and how these translate into job management, client communications and revenue recognition for the fee earners
Ensuring that all client work packages and jobs are closed promptly to allow revenue recognition
Ensure the client understands the status of all their work, and all the key dependencies on all their projects
Be the key Client liaison and contact point, and manage all client communications on behalf of all internal Stakeholders

Delivery of Client Service

Manage the deliverables through project plans and schedules that have been agreed with the Technical Specifiers and Operational teams
Manage if/ when meetings with clients are required and facilitate these
Ensure Clients are meeting their deliverables

Internal Stakeholders

Ensure Stakeholders are meeting their deliverables and all stakeholder expectations
Working through job scheduling
Coordinating planning, understanding contractual needs and commitments
Supporting the Head of Client Engagement on risk mitigation plans, process improvements and internal communications where required
Monitor targets weekly to ensure the maximum opportunity and making necessary adjustments to meet monthly and annual contract completion delivery targets
Support and work with Client Engagement team to review and balance workloads to minimise overloading and work shortages and looking for process improvements to maximise efficiency and minimise waste

Client Engagement Improvement

Drive necessary changes, proactively contribute to continuous improvement measures (people, processes, software development), that lead to increased client care, satisfaction, and retention, whilst increasing internal Stakeholder chargeable utilisation
Support the '5 days to produce a Contract' requirement

What the employer is looking for:

Min 2 years client focused or account management experience
Strong client focused background with a passion for relationship building
Strong communication skills both written and verbal
Planning, organising and numeracy skills
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._