Junior Support Analyst - City of London, United Kingdom - Archax

Description

Archax is an FCA-regulated exchange, broker and custodian for digital assets, targeted at professional and institutional clients.

Our services cover all types of digital assets - from cryptocurrencies to NFTs to digital securities - as well as traditionalfinancial instruments too.

Our vision is to develop a truly digital capital markets ecosystem that bridges traditional and crypto markets, leveraging tokenisation and blockchain/DLT/Web3.0 technologies.

This is an office based role, you must be able to commute to and work in the City of London as a norm

The Role

An opportunity has arisen that would allow the successful applicant to join a scale-up to help deliver the software platform for a new digital asset securities exchange; focused on an institutional client base.

Archax is a highly regulated financial firm based within the city of London. In addition to this it operates an extensive development team building and operating all its technology in house.

You will be working alongside a growing team of ~110 staff, globally dispersed but predominantly in London and the Philippines.

This role is varied. We are seeking someone with a general all-round skill set that is used to simply getting stuck in. It is vital you possess good communication skills and are comfortable dealing with all levels of the business. You will be supporting bothinternal staff and external parties/clients.

The key trait we seek is someone, never satisfied, can identify a problem or process to improve and wants to own and solve that problem to completion.

The applicant will have some technical support experience and enjoy being hands-on. The infrastructure teamoperates as one across the globe. Applicants should be comfortable supporting and working with all clients across any location and at any level.

Skills:

• we realize this is a junior role however any of these skills would be good to see

Any work experience in tech support
Hands-on experience with Windows/Linux/Mac OS environments
General system administration skills - desktops, AV, monitoring tools, PBXs, firewalls, networking.
Networking knowledge
Excellent problem-solving and communication skills


Desirable:

Any certification in Microsoft, Linux, Cisco or similar is a plus
Experience or interest in finance/capital markets/crypto
Experience in working in a regulated financial firm
Experienced in working with global teams


Benefits:

Competitive salary
Discretionary bonus
Company pension scheme
Comprehensive private healthcare scheme
The chance to be part of an entrepreneurial, exciting, fast-growing, and future thinking company
Opportunities to attend events and represent Archax and its vision
Encouragement and support in your personal career development and industry knowledge
25 days holiday, increasing by one day each year (up to 30 days)
Archax is an equal opportunities employer and places a high value on diversity and inclusion. We do not discriminate based on any attribute.