Customer Service Administrator - Hemel Hempstead, United Kingdom - Think Specialist Recruitment

Think Specialist Recruitment
Think Specialist Recruitment
Verified Company
Hemel Hempstead, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
This is a Monday to Friday role, hours are from 8:30am to 5pm.


Duties:


  • Updating internal CRM system (tracking and data entry), with accurate and relevant customer information (training provided).
  • Working in a team environment to ensure that customer/partner queries are dealt with in a timely and efficient manner.
  • Responsibility of managing quotes via our energy platform (training provided).
  • Responsibility of processing customer contracts via multiple platforms (training provided).
  • Additional tasks may be assigned, when necessary, by management.
  • Organisation is key regarding tracking updates and inputting data for customers.
  • Ability to prioritise and manage workload efficiently, paying attention to recognise important opportunities.
  • Good mathematical and analytical skills with a logical mindset and problemsolving abilities with attention to detail and accuracy.
  • A strong level of computer literacy.
  • Background in customer service required.
  • Experience in using Microsoft Excel.
  • Training on processes and the industry will be provided.
  • Experience of the energy industry would be ideal but is not integral.

Benefits:


  • Friendly, passionate team & working environment
  • Pension & bonus Scheme
  • Regular staff social events
  • Informal office dress code
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