Customer Service Representative - Leeds, United Kingdom - Personalbüro U. Herrmann
1 month ago
Description
Tasks
DUTIES AND RESPONSIBILITIES:
Handle all incoming contacts from customers
Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
Conduct research to provide answers for customers to resolve their issues
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Make sure that great levels of client service is delivered at all times as well as a positive experience for customers.
Requirements:
Native/Fluent in English, both oral and written
Holder of a high school diploma or equivalent
Minimum of 6 months' experience in customer services (BPO)
Tech savvy and full proficiency with MS Office products
Ability to work either full time, including 1 weekend day OR part-time weekends (24 hours per week ) including 1 weekend day.
Benefits
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Health insurance
Referral bonus
Performance bonus opportunities
Guidance and tools to reach your full potential.
£12.5 / hour
Job Types:
Full-time, Part-time, Permanent
Salary:
£12.00 per hour
Benefits:
- Private medical insurance
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Language:
- English C2 (preferred)
Work Location:
One location
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