Customer Service Officer - New Forest, United Kingdom - New Forest District Council

New Forest District Council

Verified Company

New Forest, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Officer (Housing) P10661:

Job description

Do you aspire to provide excellent customer service? Are you resilient and able to remain calm and professional during challenging and changing workloads?

The Housing Maintenance Service's dedicated Housing Support Hub is the first point of contact for our Housing residents for a range of Housing related issues.

As part of a friendly and professional team you will be responsible for handling a wide range of calls from our residents, whilst supporting the wider Housing teams.

In addition to call handling, functions include processing reactive maintenance requests, answering queries relating to Estate Management and other tenancy issues, taking payments for rent.

This means you may often be the first point of contact for some contentious issues, and the ability to be empathetic to our residents, whilst remain calm and professional at all times is therefore essential.

Looking for a challenge?

This is a challenging and diverse role that requires great ICT skills and the ability to quickly learn new systems.

This is essential together with strong communication skills and excellent telephone manner in order to effectively liaise with residents, colleagues and other departments on a daily basis.

You will also possess very good organisational skills with the ability to prioritise different work activities to meet changing deadlines in a busy contact centre environment.

What's in it for you?

Benefits include:

Salary**: £23,858 £26,215 Per annum pro rata (Pay Award Pending)

days leave pro rata, plus an additional 5 days for 5 years local authority continuous service.

Local Government pension scheme
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
On site parking
Hybrid working
Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants
Cycle to Work scheme which could save you around 40% on cycles and accessories

With our head office based in Lyndhurst in the heart of the stunning New Forest National Park, the Council is an excellent place to work and thrive.

We work together to provide a wide range of highly valued services to our community.

We are working on some exciting and pioneering initiatives and projects, including tackling climate change, supporting the Solent Freeport (to unlock significant investment, create thousands of new jobs and level up our important coastal communities), promoting regeneration of our Town Centres and an exciting fresh approach to modern and innovate working through our Transformation Programme.

Week 1
Monday
Tuesday
Wednesday
Thursday
Friday08:30 12:30 (4)

no break

08:30 - 17:

30 minute break

08:30 - 14:

no break

N/A
N/A
Week 2
Monday
Tuesday
Wednesday
Thursday
Friday08:30 12:30 (4)

no break

08:30 - 17:

30 minute break

08:30 - 14:

no break

08:30 - 16:

30 minute break

Working Hours:

Work pattern:

2 week rolling rota.

Week Hours per week

Week Hours per week

AVERAGE hours hours
After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Laura McIndoe or Nicola Stickland on

Closing date
:
Midnight on Tuesday 12th September 2023
Anticipated Interview Date
:20th
and 21st** September 2023