Field Operative - Reading, United Kingdom - Ericsson

Ericsson

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About this opportunity

Applications accepted from the Cumbria / Lancashire areas only**
What you will do

As a Field Operative you will attend on-site to identify and actively work to resolve network, system and related telecom and IT faults You will quickly and efficiently close the majority of faults, reactive and proactive, that are dispatched to the Field force.

You will work and train towards providing exceptional customer service, in a timely, cost effective and quality manner adopting safe working practices at all times.

You will bring
-
Full Manual driving license

Essential:
Demonstrable basic experience within a field operations environment of a mobile or telecommunications network provider
Desirable
Knowledge of health and safety practices within an operational environment
Desirable

Key tasks and responsibilities:

Follow Health and Safety requirements at all times
Support the Field Engineers within the team on two

- man jobs, confined space entry/installation & Commissioning and where other business requirements dictate

Gain product knowledge and experience from engineers within the team
Responsible for undertaking basic mechanical/electronic repairs e.g. kit replacement and basis fault and fix etc.
Work with mentor and team to reach a predetermined skill level in preparation for resolving the majority of tickets dispatched
To participate in the team on call out rota. Working independently, as part of Field Operations and wider Ericsson teams to achieve right firsttime resolution of work within customer SLA's without compromising safe working practices
Carryout project based on site corrective and planned maintenance activities across multicustomer, multi technology networks achieving agreed performance targets
Work shift patterns, nights and oncall as part of a 7day week as confirmed by the business on a rota system
Show flexibility in your working hours, help the business deal with high demand periods
Keep diligent records and accurately update both internal Field Operations and Customer systems where necessary
Accurate and Timely completion of Timesheets, Expenses and Spares Returns
Ensure that all equipment, vehicle and tools are maintained to a high standard. All servicing and calibration dates are run on time
Support and cooperate with all internal and external customers and the general public in an exemplary manner, and communicate any problems to line manager and the appropriate authority e.g. operational, safety, security
To be accountable for the maintenance and security of equipment whilst in attendance at a customer premises. This includes tools and testers

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.