Senior Deal Operations Specialist - Belfast, United Kingdom - Rapid7

Rapid7

Verified Company

Belfast, United Kingdom

6 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Senior Deal Operations Specialist you will assist the sales and customer success teams, within Rapid7's proposal to cash process, by guiding them on deal structures that will maximize revenue while also addressing the complex details involved in Rapid7's non-standard contracting process.

You will be responsible for ensuring deals are correctly constructed to address the intricacies of our contract process so that the deal cycle can be completed promptly.

About the Team
The Deal Operations team performs Rapid7's global deal desk function.

The team supports our Go-To-Customer teams by assisting with high-value, commercial, and non-standard deals throughout the sales cycle and by helping teams navigate internal processes.

Additionally, the Deal Operations team works cross-functionally to operationalize the roll out of pricing and packaging initiatives in a way that supports the growth of the business as we scale.

About the Role

As a Senior Deal Operations Specialist, you will serve as a key advisor to both Rapid7's account teams and Deal Operations team on deal structure and quoting.

You will advise on alternative contract options and/or value propositioning to help drive deal closure.

In this role, you will:

Monitor the deal support ticket queue to provide support for complex, nonstandard, and enterprise deal requests
Advise sales reps on complex, nonstandard, and enterprise deal support requests and escalate to management, as needed, to ensure compliance with internal business policies and revenue recognition guidelines
Collaborate with impacted parties to identify acceptable options to facilitate deal closure. This will include teaming with Proposals, Order Management, Finance, Legal, and other Operations teams
Utilizing NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing), assist Go-ToCustomer teams by outlining the structuring of nonstandard quotes that deliver customers an excellent procurement experience while adhering to our pricing, quoting, and booking policies

This includes the following:

Architecting quote structures for nonstandard deals
Drafting custom billing schedule language
Drafting custom renewal language
Drafting other nonstandard contractual language
Collaborate with impacted parties to provide post booking deal support by identifying solutions for common Quote to Cash errors
Review, approve, and/or reject quotes with a high attention to detail regarding knowledge of Rapid7's product offerings, contract language, and internal business policies
Support new Go-ToCustomer initiatives by performing User Acceptance Testing and by delivering trainings for Proposal to Cash teams and Go-ToCustomer teams
Deliver relevant training to new and existing Sales reps on Deal Operations, Booking policies, and overall proposal to order best practices
Create & maintain Deal Operations process documentation

The skills you'll bring include:

35 years of experience in a deal desk, order management, sales operations, or business operations role
BA/ BS in Business Administration, Finance, or Accounting degree from 4 year college or university or equivalent experience
Excellent analytical skills with a high attention to detail.
Independent/flexible problemsolving skills with ability to positively cope with change
Highly organized, customer focused, and ability to meet tight deadlines
Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter
Excellent communicator and open to feedback
Proficiency in gSuite, Salesforce, Netsuite, and/or Zendesk a plus

About Rapid7
Rapid7 (

NASDAQ:
RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world.

Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks.

We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

LI-BG1